THERESA RAMOS
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective agency strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
10
10
years of professional experience
Work History
Director - Correction Intelligence Bureau (CIB)
NYC Department of Correction
03.2023 - Current
- Oversee and direct uniform and non-uniform Investigators in the performance of confidential and complex investigations of incarcerated individuals; also supervise the Evidence Collection Section (ECS) for the Department of Correction
- Ensure the timeliness of criminal case closure between CIB and the office of the District Attorney
- Collect internal data and draft reports related to criminal investigations
- Serve as liaison between CIB and external law enforcement agencies
- Preparing, reviewing, and making recommendations on reports submitted for criminal prosecution
- Develop high-performing teams by providing mentorship, guidance, and opportunities for professional growth
- Strengthen internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements
- Facilitate cross-functional collaboration for improved decision-making processes within the unit and agency
Temporary Assignment to the Office of The Senior Deputy Commissioner (SDC)
NYC Department of Correction
11.2023 - 07.2024
- Oversaw and directed uniform and non-uniform staff under the initiatives of the Senior Deputy Commissioner (SDC)
- Spearheaded all initiatives under the office of the SDC including but not limited to: Security Risk Group management, facility Operation project management and other programs as assigned by the SDC
- Ensured the mission and agenda of the SDC's Anti-Violence campaign met all components and deadlines for the federal monitor
- Collected internal data and draft reports related to all investigations under the office of the SDC
- Led change management efforts during periods of organizational growth or restructuring to minimize disruption and maintain employee morale
- Facilitated inter-departmental collaboration by creating opportunities for crossfunctional teams to work together toward common goals
- Developed and executed strategic plans for the organization, ensuring alignment with overall objectives
Principal Supervising Intelligence Analyst • Crime Strategies Bureau
Office of the Bronx District Attorney
03.2018 - 03.2023
- Supervised a diverse team of Intelligence, data and policy analysts
- Analyzed, processed, and gathered data using industry-current and in-house applications to produce a complete model of crime trends and actionable intelligence in the Bronx and surrounding areas
- Facilitated the gathering and sharing of various forms of violence & gang intelligence with law enforcement stakeholders (NYPD, DOC, SDNY, EDNY, FBI, etc.)
- Prepared detailed intelligence reports (homicides and violent crimes), informing executive decision-making on policies
- Enhanced team performance by leading training sessions on advanced analytical techniques, monitoring violent offenders via in-house software and industry standard applications
Early Case Assessment Bureau - Expeditor
Kings County District Attorney's Office
08.2017 - 03.2018
- Managed high volumes of criminal cases and NYPD complaint reports (61s, arrest reports, vouchers, etc.) while maintaining accuracy through attention to detail and effective time management skills
- Worked with chiefs, deputy chiefs and supervisors to ensure case review and proper assessment for ADA distribution
- Enhanced communication between departments to ensure case management and fulfillment
Executive Assistant to Chief Deputy Clerk Administrator (temp)
United States District Court, Southern District of New York
04.2016 - 04.2017
- Handled confidential and sensitive information with discretion and tact
- Managed Pro Se litigants and facilitated case information, received and organized restitution payments from all over the country for SDNY judgments
- Maintained confidentiality with sensitive documents
Police Administrative Aide
New York City Police Department - 42 Precinct
10.2014 - 04.2016
- Entered information from crime reports into police department's database using OMNI
- Performed daily typing and filing for major crimes unit
- Handled walk-in complaints professionally and empathetically; recording details accurately before forwarding to relevant departments
- Streamlined report processing workflows which led to faster response times on public inquiries
- Provided exceptional support during emergencies by assisting with dispatching resources, documenting incident details accurately, and maintaining open lines of communication among emergency responders
Education
Master of Public Administration - Investigation, Inspection and Oversight
John Jay College of Criminal Justice
12.2017
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice
12.2014
Skills
- Leadership and crisis management experience
- Investigations: Research and Intelligence Analytics
- Experienced Facilitator/Coordinator
- Government partnerships and alliances
- Strong verbal and written communication skills
- Strategic intelligence support
- Measurable improvements in operational efficiency
- Innovative mindset
Training
- 2024, Reid Technique of Interview and Interrogation
- 2024, Advanced Interrogation and Interview Course
- 2024, Enhancing Communication Skills for Correctional Supervisors
- 2018, Telecommunications & Cellular Analysis Trainings
- 2018 - present, Subject Matter Expert - Intelligence, Investigations and Violence Research Analytics
- 2021, NYS Criminal Court Expert Witness- Data Mapping
- 2018-2024, Grand Jury & Trial Testimony
- 2014, NYPD Civilian Academy Training
- 2020-2024, HIDTA NY/NJ & FBI Training
- 2018, 2020, 2023, Cellular Technology, Mapping and Analysis Training
- 2020, Cellebrite
- 2019, NDCAC/ FBI CAST Technology Training
- NYS eJustice certification
Timeline
Temporary Assignment to the Office of The Senior Deputy Commissioner (SDC)
NYC Department of Correction
11.2023 - 07.2024
Director - Correction Intelligence Bureau (CIB)
NYC Department of Correction
03.2023 - Current
Principal Supervising Intelligence Analyst • Crime Strategies Bureau
Office of the Bronx District Attorney
03.2018 - 03.2023
Early Case Assessment Bureau - Expeditor
Kings County District Attorney's Office
08.2017 - 03.2018
Executive Assistant to Chief Deputy Clerk Administrator (temp)
United States District Court, Southern District of New York
04.2016 - 04.2017
Police Administrative Aide
New York City Police Department - 42 Precinct
10.2014 - 04.2016
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice
Master of Public Administration - Investigation, Inspection and Oversight
John Jay College of Criminal Justice
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