SHANE PHILLIPS
New York,NY
Summary
Dynamic professional with a strong ability to adapt to new challenges, recognized for exceptional problem-solving skills and relationship-building with clients and colleagues. Proven track record in driving team success and delivering impactful results.
Overview
9
9
years of professional experience
Work History
Supervising Investigator, Level III
NYC Department of Correction
06.2024 - Current
- Liaising with the Department of Investigation, the New York City Police Department, and/or district attorneys' offices with respect to these investigations
- Supervising investigations concerning reported and/or alleged sexual abuse or harassment encompassing our persons in custody; staff, volunteers and contractors
- Supervising a team of investigators engaged in the performance of confidential, highly complex, and/or special investigations involving surveillance, interrogation of subjects and witnesses, and examinations and analysis of public or agency records
- Comprehend the Department of Correction procedures, rules and regulations, administrative disciplinary procedures, and the criminal justice system
Investigator, Level II
NYC Department of Correction
01.2022 - 06.2024
- Document action taken for each investigation via the case management system, which permits anyone to see the actions taken before, during, and after an investigation is closed
- Write detailed analyses of investigative findings pertaining to incidents throughout the jail system
- Testify about investigative findings before the New York City Office of Administrative Trials and Hearings when uniformed personnel elect to take their case to trial
- Respond to 311 complaints generated by inmates, inmates' families, and the general public pertaining to conditions in NYC jails
- Establish rapports with inmates in order to attain information pertaining to incidents or conditions impacting a housing area
- Evaluate evidence, and determine witness credibility to assess if staff malfeasance occurred during an incident
- Interview uniform personnel, non-uniform personnel, inmates, and contractors to gather information pertaining to matters of concern to the Department of Correction
- Survey facilities operated by the Department of Correction to ensure staff compliance with the department's rules and regulations
- Advise leadership on pertinent investigation matters, trends, and issues that is eventually communicated to the federal monitor overseeing the Department of Correction
Police Officer
NYC Police Department
10.2019 - 01.2022
- Write thousands of complaint reports articulating probable cause for various crime categories
- Refer complainants to appropriate government agency when an incident is not a police matter
- Demonstrate knowledge of local, state, and federal laws and regulations during searches, seizures, and arrests
- Investigate criminal activity and collaborated with other assigned personnel to collect information, interpret the situation, and respond appropriately
- Inform community members and local businesses about crime trends and threats, and worked with them on preventative measures
Investigator
NYC Civilian Complaint Review Board
09.2019 - 10.2019
- Promote superior experience by addressing complainant's concerns on alleged force, abuse, discourtesy, and offensive language allegations against NYC police officers
- Examine whether complaints of police misconduct were within the Civilian Complaint Review Board jurisdiction, as well as scheduled interviews to help get an in-depth understanding of the alleged misconduct
- Investigate, mediate, and recommend discipline on complaints of police misconducted as a member of the nation's largest independent oversight agency of the country's largest police force
- Interview applicants from diverse social, economic, racial, ethic, and religious backgrounds; in addition, interview police officers involved in complaints who are accompanied by union representatives
Inspector
NYC Department of Consumer Affairs
07.2018 - 09.2019
- Generate reports on complaints investigated, violations identified, and special inspections for various trade categories
- Investigate trade practices to detect and eliminate consumer deception; investigate all categories of trades and occupations licensed by Consumer Affairs
- Empower consumers by informing them of their rights under the NYC Consumer Protection Law
Tester
NYC Commission on Human Rights
07.2016 - 07.2018
- Participate in debriefings with the testing coordinator by writing detailed accounts of the conversations and actions of the person or entity tested during an undercover investigation
- Conduct undercover investigation as prospective tenant, job applicant, or user of public accommodation in order to check for compliance with the NYC Human Rights Law
- Review claims filed by the public and support investigations to affirmatively root out discrimination, harassment, retaliation, and other violations of the NYC Human Rights Law
Education
Master of Public Administration -
Baruch College
New York, NY05.2019
Bachelor of Science - Business Administration
SUNY Oswego
Oswego, NY05.2012
Skills
- Evidence collection and preservation
- Interview Coordination
- Records Handling
- Cross-Cultural Understanding
- Legal Testimony Experience
- Experienced with Microsoft Office Applications
- Ethical Sourcing
- Public Outreach
Volunteer Experience
American Red Cross Disaster Responder, New York, NY, 01/01/15, 10/01/15
Training
Crisis Intervention, New York City Police Department, New York, NY, 06/01/21
Awards
Certificate of Recognition, New York City Department of Correction, 12/01/23
Summaryofqualifications
Mission-oriented interaction with diverse populations to effectively address inquiries related to personal case matters and to disseminate regulatory-compliant information and instructions utilizing comprehensive understanding of agency policy and procedures, Accurate intake of vast amounts of information and effective conveyance of instructions and multiple stage processes to diverse populations in-person/in the field and in virtual environments using mobile device and/or laptop, Data analysis and data visualization using Entellitrak Case Management System for planning, administrative, and coordination purposes, Microsoft Suite (Outlook, Word, PowerPoint, Excel), Google Workspace, eJustice, Oracle OPERA
Timeline
Supervising Investigator, Level III
NYC Department of Correction
06.2024 - Current
Investigator, Level II
NYC Department of Correction
01.2022 - 06.2024
Police Officer
NYC Police Department
10.2019 - 01.2022
Investigator
NYC Civilian Complaint Review Board
09.2019 - 10.2019
Inspector
NYC Department of Consumer Affairs
07.2018 - 09.2019
Tester
NYC Commission on Human Rights
07.2016 - 07.2018
Master of Public Administration -
Baruch College
Bachelor of Science - Business Administration
SUNY Oswego
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