Theresa Randall
Boiling Springs,SC
Summary
High-performing Bank Customer Service Representative with extensive experience providing exceptional service and support in fast-paced banking environment. Skilled in resolving customer issues, providing financial advice and cross-selling bank products. Strong communicator and problem-solver committed to helping customers achieve financial goals. Gold Star level, and Work Keys Certified.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Nursing Assistant
National Healthcare Nursing Home
04.2018 - 09.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Phone Banking Office/Customer Service Representative
Foundever
01.2018 - 09.2023
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Educated customers about available services, products and bank resources.
Material Handler/Machine Operator Assembler
Becton Dickinson BD Medical
07.2015 - 08.2017
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Complied with company and OSHA safety rules and regulations.
- Inspected Product for Medical Use
Machine Operator
Continental Tire Distrubution
11.2013 - 08.2017
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Rework
Education
GED -
Adult Education Sumter, S.C.
905 N Main St. Sumter, S.C. 2915010.2010
Skills
- Quality Assurance Controls
- Companionship and Emotional Support
- Computer Literacy
- Behavior Redirection
- Work Key Certified
Certification
ACT WorkKeys National Career Readiness Certificate
ACT Work Keys
Applied Mathematics Level 6
Locating Information Level 5
Reading for Information Level 5
Observation Level 5
Team Work Level 5
*** Gold Star in all areas
Timeline
Nursing Assistant
National Healthcare Nursing Home
04.2018 - 09.2023
Phone Banking Office/Customer Service Representative
Foundever
01.2018 - 09.2023
Material Handler/Machine Operator Assembler
Becton Dickinson BD Medical
07.2015 - 08.2017
Machine Operator
Continental Tire Distrubution
11.2013 - 08.2017
GED -
Adult Education Sumter, S.C.
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