Theresa Santiago
San Bruno,CA
Summary
Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
33
33
years of professional experience
Work History
Engineering Administrative Assistant
The Ritz-Carlton, San Francisco
04.2022 - Current
- Managed engineering calendar to ensure timely completion of assignments.
- Maintained records of engineering projects including budgeting and cost tracking.
- Created purchase orders for engineering supplies and materials when needed.
- Processed invoices related to engineering projects in a timely manner.
- Researched new technologies that could benefit the engineering department's operations.
- Assisted engineers with administrative tasks such as filing, scheduling, and organizing documents.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Prepared correspondence, memos, emails, and other communications for engineers.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Coordinated meetings between engineers and other departments or personnel.
- Generated reports summarizing the performance of completed engineering projects.
- Reviewed project proposals submitted by external vendors for accuracy and completeness.
- Participated in team meetings to discuss current engineering initiatives.
- Updated spreadsheets with project information such as costs, timelines.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Monitored deadlines for engineering projects and updated progress reports accordingly.
- Compiled engineering reports and presentations for management review.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Food and Beverage Administrative Assistant
The Ritz-Carlton, San Francisco
San Francisco, CA
09.2017 - 04.2022
- Maintained optimal functionality of office equipment including printers, copiers, and fax machines.
- Maintained a neat and organized front desk and reception area.
- Oversaw management of office supplies and conducted timely orders.
- Managed staff communications, record tracking and data flow, enhancing office automation.
- Coordinated reception and dispatch of correspondence, email, mail, deliveries ensuring prompt distribution.
- Processed invoices for payment using accounting software applications.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Created written correspondence including letters, emails, and presentations upon request from management.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Directed customer inquiries to appropriate department personnel.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Human Resources Generalist
The Ritz-carlton, San Francisco
03.1999 - 09.2017
- Conducted background checks, reference checks and employment verification.
- Conducted employee hiring and exit interviews.
- Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.
- Designed new employee packages and sent out via mail and e-mail.
- Managed records of workers' compensation files alongside employee documentation.
- Managed benefits programs such as health insurance and retirement plans, ensuring adherence to regulations.
- Scheduled or conducted new employee orientations.
- Executed background checks and provided I-9 forms.
- Ensured compliance with legal standards in maintaining employee records.
- Managed employee benefits such as health insurance plans, 401k savings plan, and leave policies.
- Generated reports detailing personnel turnover rates.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Monitored employee attendance to address tardiness and absences.
- Conducted employee engagement surveys to pinpoint improvement areas.
- Conducted exit interviews and completed employment termination paperwork.
- Hired employees and processed hiring-related paperwork.
- Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
Accounts Payable Accountant
The Ritz-Carlton, San Francisco
San Francisco, CA
02.1998 - 03.1999
- Prepared month-end accrual entries for trade payables.
- Reviewed financial documentation to identify discrepancies.
- Examined financial balance sheets for errors.
- Handled incoming invoices efficiently following company guidelines.
- Efficiently handled files, correspondence, and related documents for Accounts Payable activities.
- Strengthened ties with vendors via timely payments.
- Prepared weekly check runs for approval and signature.
- Handled high-volume invoice processing with minimal supervision.
- Examined financial records, detected discrepancies, and resolved issues for accurate reporting.
Staff Accountant
Dentsply International
Encino, CA
05.1992 - 01.1997
- Rectified invoicing problems to reduce liabilities.
- Identified and resolved financial documentation errors.
- Performed cost analysis on various projects and initiatives.
- Updated and managed accounts payable databases, employing access controls to protect data.
- Participated in continuous improvement initiatives to streamline accounting processes.
- Handled financial data utilizing balance sheets and profit and loss reports.
- Oversaw full accounting cycle and prepared applicable financial statements.
- Prepared financial reports for managerial review such as income statements, balance sheets, and cash flow statements.
- Compiled and prepared journal entries to ensure accurate general ledger records.
- Cross-trained employees, enabling completion of priority tasks during personnel absences.
Education
Some College (No Degree) - Accounting
Pierce College
Los AngelesSkills
- Check processing
- Budget management
- Multitasking Abilities
- Adaptability and flexibility
- Payroll and budgeting
- Administrative support
- Employee communications
- Knowledge of Engineering Terms
- Report preparation
- Contract administration
- Document control
- Scheduling coordination
- Bookkeeping
- Sensitive material handling
- Spreadsheet tracking
Accomplishments
- Employee of the Year 2001 - Annual recognition given to employees given at The Ritz-Carlton, San Francisco on April 2002
- Employee of the Year 2016 - Annual recognition given to employees at The Ritz-Carlton, San Francisco on April 2017
Languages
Tagalog
Native/ Bilingual
English
Professional
Timeline
Engineering Administrative Assistant
The Ritz-Carlton, San Francisco
04.2022 - Current
Food and Beverage Administrative Assistant
The Ritz-Carlton, San Francisco
09.2017 - 04.2022
Human Resources Generalist
The Ritz-carlton, San Francisco
03.1999 - 09.2017
Accounts Payable Accountant
The Ritz-Carlton, San Francisco
02.1998 - 03.1999
Staff Accountant
Dentsply International
05.1992 - 01.1997
Some College (No Degree) - Accounting
Pierce College