Theresa Schubert
Lyons,IL
Summary
Dynamic leader with proven success in operations management and team leadership, notably at Slice Factory. Excelled in driving sales growth, enhancing customer satisfaction, and streamlining financial processes. Skilled in problem resolution and P&L management, achieving significant improvements in employee performance and customer loyalty. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Slice Factory - Chicago's Original Jumbo Slice
Lyons, IL
10.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant General Manager
Crumbl Cookies
Bolingbrook, IL
06.2021 - 09.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
Shift Supervisor
Starbucks
Lyons, IL
09.2009 - 05.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
High School Diploma -
Morton West High School
Berwyn, IL05.1999
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Efficient multi-tasker
- Effective leader
- Time Management
- Team Leadership
- Staff Management
- Customer Relations
- Staff training/development
- Verbal and written communication
- P&L Management
Certification
ServSafe Mangement Certificate
Timeline
General Manager
Slice Factory - Chicago's Original Jumbo Slice
10.2022 - Current
Assistant General Manager
Crumbl Cookies
06.2021 - 09.2022
Shift Supervisor
Starbucks
09.2009 - 05.2021
High School Diploma -
Morton West High School