Hi, I’m
Theresa Sirls
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
years of professional experience
Work History
Etech
Customer Service Representative
09.2017 - 11.2020
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Texas Department Of Criminal Justice
Correctional Officer
01.2015 - 05.2015
Job overview
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Spring Independent School District
Food Service Clerk
09.2014 - 01.2015
Job overview
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Ensured food quality and freshness by conducting regular inspections and maintaining proper storage conditions.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Contributed to a positive workplace culture through teamwork and open communication with colleagues.
- Maintained a clean and sanitized work environment, adhering to strict food safety guidelines.
- Accurately handled cash transactions, ensuring balanced registers at shift end.
- Supported inventory management efforts by accurately tracking stock levels of ingredients and supplies.
- Promoted a safe work environment by consistently following established safety protocols during all tasks.
Ranstad Staffing Agency
Customer Service Representative
12.2012 - 03.2013
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Carl Wunsche Senior High SchoolSpring, TX
High School Diploma
06.2010
Skills
- Data Entry
- Complaint Resolution
- Report Generation
- Consultative Sales
- Call Management
- Product Knowledge
- Paperwork Processing
- Information Security
- Data Collection
- Account Updating
- Active Listening
- Microsoft PowerPoint
- Reading Comprehension
- Customer Relations
- Medical Terminology Knowledge
- Retail Store Support
- Customer Service
- Call Triaging
- Professional Telephone Demeanor
- Filing
- Clerical Support
Timeline
Customer Service Representative
Etech
09.2017 - 11.2020
Correctional Officer
Texas Department Of Criminal Justice
01.2015 - 05.2015
Food Service Clerk
Spring Independent School District
09.2014 - 01.2015
Customer Service Representative
Ranstad Staffing Agency
12.2012 - 03.2013
Carl Wunsche Senior High School
High School Diploma
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