Theresa Sisto
Margate
Summary
Accomplished in enhancing operational efficiency and customer satisfaction at City of Hallandale Beach, I excel in service management and team leadership. My strategic planning and project coordination skills have significantly improved service delivery, achieving high client retention rates. Skilled in conflict resolution and performance improvement, I foster a positive and productive work environment.
Overview
20
20
years of professional experience
Work History
Permit Services Manager
City of Hallandale Beach
04.2024 - Current
- Enhanced service quality by implementing customer feedback initiatives.
- Managed team to improve operational efficiency and service delivery.
- Improved client satisfaction with personalized service strategies.
- Coordinated training programs for staff development and skill enhancement.
- Acted as liaison to the Building Official on daily tasks and staff matters
- Supervised 11 personnel
- Enhanced employee performance by conducting regular evaluations and feedback sessions.
- Developed service protocols to streamline operations and enhance customer experiences.
Project / Officer Manager
Waterbrook Builders
04.2023 - 04.2024
- Kept senior management well-informed by preparing and presenting project status reports.
- Developed and deepened relationships with key stakeholders.
- Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.
- Developed and monitored project schedules, budgets and objectives for successful completion.
- Partnered with project team members to identify and quickly address problems.
Development Services Manager
City of Parkland
08.2022 - 04.2023
- Enhanced client satisfaction by developing and implementing customer service strategies.
- Assisted team operations for efficient service delivery and increased customer loyalty.
- Coordinated cross-functional teams to deliver exceptional service solutions.
- Improved service quality with continuous training and development of team members.
- Achieved high customer retention rates, fostering strong client relationships.
- Delivered exceptional service outcomes by focusing on client needs and expectations.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
Permit Services Supervisor
City of Fort Lauderdale
06.2018 - 08.2022
- Enhanced team productivity by implementing effective training programs and mentoring team members.
- Coordinated daily operations to ensure smooth workflow and timely completion of tasks.
- Improved employee satisfaction by addressing concerns promptly and fostering a positive work environment.
- Led team meetings to discuss progress and strategize solutions for ongoing challenges.
- Increased efficiency, streamlining processes and reducing unnecessary steps.
- Supervised team members, providing guidance and support to achieve departmental goals.
- Developed schedules for optimizing resource allocation and meeting deadlines.
- Enhanced team collaboration with effective communication and conflict resolution strategies.
- Improved customer satisfaction, resolving issues promptly and maintaining high service standards.
- Conducted performance evaluations to provide constructive feedback and identify areas for development.
- Improved workflow efficiency by identifying bottlenecks and proposing innovative solutions.
- Monitored project progress to ensure alignment with objectives and timelines.
- Improved team performance, setting clear expectations and providing ongoing support.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
Permit Services Coordinator
City of Hollywood
12.2008 - 06.2018
- Coordinated cross-functional teams to streamline project execution and improve efficiency.
- Developed comprehensive schedules for ensuring timely project delivery.
- Improved communication and collaboration by organizing regular team meetings.
- Managed resource allocation to support project objectives and minimize bottlenecks.
- Assisted in budget planning to optimize resource utilization and cost-effectiveness.
- Improved project outcomes by implementing agile methodologies and best practices.
- Supported senior management with detailed project updates and performance metrics.
- Facilitated training sessions for team members to boost project skills and knowledge.
- Improved team productivity by identifying and resolving workflow issues.
- Coordinated logistics for seamless execution of large-scale initiatives.
- Developed process documentation for ensuring consistency and quality in project management.
- Enhanced team cohesion with team-building activities and initiatives.
- Facilitated communication between departments to ensure alignment and coordination.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
Human Resources Assistant
City Of Hollywood
12.2004 - 12.2008
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Assisted in creation of training and development programs, addressing skill gaps and promoting career growth.
- Facilitated diversity training programs, promoting inclusive workplace culture.
- Assisted in negotiating employee benefits packages, enhancing overall compensation offerings.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Improved hiring quality by developing detailed job descriptions and selection criteria.
- Supported development of performance management systems, aligning employee objectives with company goals.
- Addressed employee grievances, facilitating conflict resolution and maintaining positive work atmosphere.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
Education
Bachelor of Arts - Supervision & Managemenr
Broward College
Fort Lauderdale, FL05-2009
Skills
- Team leadership
- Project coordination
- Customer engagement
- Performance improvement
- Conflict resolution
- Strategic planning
- Budget management
- Operational efficiency
- Employee training
- Cross-functional collaboration
- Time management
- Relationship building
- Process development
- KPI tracking
- Negotiation skills
- Team motivation
- Performance evaluation
- Project management
Timeline
Permit Services Manager
City of Hallandale Beach
04.2024 - Current
Project / Officer Manager
Waterbrook Builders
04.2023 - 04.2024
Development Services Manager
City of Parkland
08.2022 - 04.2023
Permit Services Supervisor
City of Fort Lauderdale
06.2018 - 08.2022
Permit Services Coordinator
City of Hollywood
12.2008 - 06.2018
Human Resources Assistant
City Of Hollywood
12.2004 - 12.2008
Bachelor of Arts - Supervision & Managemenr
Broward College
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