Theresa Soule
Saginaw,MI
Summary
Highly motivated to execute a challenge under the same Shared Services umbrella; hopeful my experience with case set up and keen eye to detail will fit in a Quality Coordinator position. In office or remote I have strong skills to offer my expertise to create seamless execution to the next phase of the process.
Overview
11
11
years of professional experience
Work History
Administrative Coordinator
Morley Companies Inc.
Saginaw, MI
10.2013 - Current
- Garner expertise in Lemon Law Buybacks for major Automotive Manufacturers
- Prepare essential paperwork in order to comply with Lemon Law Guidelines
- Maintain knowledgeable expertise on Lemon Law criteria by US States' Lemon Law Guidelines
- Self manage workload and ensure timely metrics for management reporting to clients
- Train new hires and continue to support offering assistance until comfortable to independently process cases
Aftersales Liason
Morley Companies Inc.
Saginaw, MI
06.2013 - 10.2013
- Escalated Warranty Support Cases
- Support new phone agents with complex calls
- Maintain professional work environment
Education
Some College (No Degree) - Medical Administration
Davenport University
Saginaw, MISkills
- Microsoft Proficient; includes MS Excel, Word, Windows
- Excel in Correspondence Preparation
- Time & Organization Management
- Keen eye to detail; complying with strict confidentiality and sensitive personal information
- Outstanding Communication Skills; Written and Verbal
- Excel in Customer Service
- Works well with co-workers and management
Accomplishments
- Fundamentals of Leadership Graduate
- Delta College Professional Courses in Advanced Excel and Advanced Word
Timeline
Administrative Coordinator
Morley Companies Inc.
10.2013 - Current
Aftersales Liason
Morley Companies Inc.
06.2013 - 10.2013
Some College (No Degree) - Medical Administration
Davenport University
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