THERESA TRAN
Services Assistant
Santa Ana,CA
Summary
Skilled Operations Team Leader bringing self-directed and confident management style developed over twenty years of experience. Oversees training, documentation, and financial reporting. Excellent problem-solving, conflict management, and project Resourceful Experienced FedEx Material Handler with over twenty years of safe equipment operation, package inventory, and efficient handling within one of the busiest operations centers in the world. Able to lift over 120 pounds and handle documents, packages, dangerous materials, and the Unit Load Device System. Proficient in all areas of FedEx Material Handler job requirements. Seeking to join FedEx as a Lead Consultant and excel as a multi-focus expert. coordination skills.
Overview
29
29
years of professional experience
25
25
years of post-secondary education
Work History
Operations Team Leader
FedEx Express
1 2019 - Current
- Pre-screen various bills and submissions by FedEx employees for accuracy and completeness of initial supporting documentation and eligibility for benefits.
- Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity.
- Accurately scan all FedEx documents to include applications and correspondence.
- Maintain subject matter files, technical instructions, and operating procedures.
- Edited and created FedEx documents and correspondence data entry using office automation software, such as Microsoft Word, Excel, Forms, PowerPoint, Adobe Photoshop, and a database FedEx system.
- Quality assurance of scanned items to ensure readability, completeness and verification of successful system upload.
- Serves as records liaison by managing case files for reference, processing file movement requests, and conducting file audits.
- Perform financial reporting, compliance with regulations, and strategic analysis.
- Performing complex office automation duties using word processing to edit and reformat correspondence and reports;
- Involved with employee training and managing 24/7 operations
- Responding to inquiries by phone and/or in writing;
- Managed and oversaw 10+ employees on a daily basis
- Mentored 10+ employees on consulting excellence and encouraged best practices in project planning
- Monitored and evaluated 10+ employees based on specific criteria that set
- Hours Efficiently process various shipment/material types safely and appropriately through effective handling, sorting, scanning, documentation, packaging, storing, opening, date tamping, classifying, processing, routing, shipping, and disposal methods.
- Organizes and manages appropriate paperwork to ensure a smooth transaction for our customers
- Gathers, organizes, and maintains information, determines its importance and accuracy and communicates in various ways with internal center/agency FedEx staff as well as external contacts.
- Performed special file pulls and delivered them to different departments
- Coordinated and prioritized all work requests.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Implemented quality assurance measures that led to improved product consistency.
Medical Assistance Team Leader
Dermatology Doctor Office
01.2006 - Current
- Performing complex office automation duties requiring different methods/approaches for a variety of medical assignments such as insurance billing, bookkeeping;
- Reviewing and extracting relevant medical information from larger data sets;
- Providing routine requests for information, maintaining subject matter files, technical instructions, and/or operating procedures;
- Experience with bringing patients in and interacting with patients, noting down chief complaint.
- Experience in making and sending out authorizations.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- C.P.R., E.K.G., bandaging, urinalysis, blood pressure, taking vital signs, C.P.E., patient charts, minor surgery assisting, giving immunization, drawing blood, vision screening & hearing exam, experience in Family Practice, OB/GYN, and Pediatrics
- Assembled medical products in clean room environment
- Surgical assistant – assisted doctors in skin biopsies, cyst removals, mole removals, cosmetic procedures, and MOHS skin cancer surgeries
International Services Agent
FedEx Express
01.1996 - 01.2019
- Examined incoming material and coded it numerically, alphabetically, or by subject matter
- Followed technical instructions and operating procedures
- Sorted and date/time stamp incoming mail and delivered mail within large office buildings
- Used computer to keep records of incoming or outgoing items
- Obtained receipts for articles delivered and kept a log of items received and delivered
- Worked effectively and efficiently alone or in a team environment
- Operated technical ramp equipment in lifting and transport of packages and materials
- Use Phaser/cosmos scanner according to procedural guidelines
- Efficiently and accurately completed all manifests and paperwork as required
- Performed essential clerical duties such as written communications, filing, answering of phones, report complied and other office procedures
- Audited bills of lading and other documentations
- Supervised vendor repair of containers performed quality checks and maintained logs
- Efficiently process various shipment/material types in a safe and appropriate manner through effective handling, sorting, scanning, documentation, packaging, storing, opening, date tamping, classifying, processing, routing, shipping and disposal methods
- Properly document shipment records
- Organizes and manages appropriate paperwork to ensure a smooth transaction for our customers
- Conduct audits and provide excellent customer services with internal and external departments
- Prepare package records and related documentations to route to other departments
- Search for missing packages and mails and record them
- Preparing, maintaining, and submitting statistical and required reports to manager
- Using computer record systems for searching, creating and updating database
- Generated records and reports from various systems
- Followed specific procedures in completing several clerical steps performed in a unique sequence
- Performed special file pulls and delivered them to different departments
- Analyzed files, reports, and databases
- Coordinated and prioritized all work requests
- Worked effectively and efficiently alone or in a team environment
- Made copies of records and distributed them to appropriate personnel or offices
- Copied or scanned documents for storage and retrieval
- Examined incoming material and coded it numerically, alphabetically, or by subject matter
- Followed technical instructions and operating procedures
- Sorted and date/time stamp incoming mail and delivered mail within large office buildings
- Used computer to keep records of incoming or outgoing items
- Obtained receipts for articles delivered and kept a log of items received and delivered
- Maintained clear and concise radio communications with other personnel
- Designated 'State Material Handler of the Quarter' of employment.
Education
High School Diploma -
Saddle High School
Santa Ana, CA 11.1984 - 06.2009
Skills
Work effectively as a team player or alone under tight schedule
Knowledge of General Office Skills, Microsoft Apps & 10-Key Skills
Communicate effectively with authenticators to carry out tasks
Carry out work in accordance with company policies and guidelines
Understand the operating system and be able to physically process shipments from start to finish
Process shipments swiftly and efficiently
Fast learner and excellent communication skills
Pay close attention to details and goal oriented
Ability to readily adapt to changing requirements
Ability to type 50 words per minute with precision
Strong organizational skills with constantly changing work priorities
Dependable and flexible
Excellent interpersonal skills as well as written and analytical skills
Strong computer skills, including the ability to maintain electronic databases
Has high attention to detail and is investigative by nature
Has good communication and comprehension skills
Work quickly and efficiently while adhering to safety standards
Process workload with minimal supervision
Problem Resolution
Strong clerical skill
Excellent communications abilities
Organization
Accomplishments
- Employees of the Month
- Recognized by the Supervisor as one of the top executives on the board.
References
- Jennie Le, 714-883-9144
- Crystal Huynh, 714-595-6111
Languages
Vietnamese
Full Professional
Timeline
Medical Assistance Team Leader
Dermatology Doctor Office
01.2006 - Current
International Services Agent
FedEx Express
01.1996 - 01.2019
High School Diploma -
Saddle High School
11.1984 - 06.2009
Operations Team Leader
FedEx Express
1 2019 - Current