Theresa Weber

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Counted, measured and compounded medications following standard procedures.
• Maintained proper drug storage procedures, registries and records for controlled drugs.
• Resolved non-routine issues like third-party billing, computer system and customer service issues.
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Reviewed and verified customer information and insurance provider information.
• Collected co-payments or full payments from customers.
• Restocked automated medication dispensing equipment.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
• Stocked, labeled and inventoried medication to keep accurate records.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Counted and labeled prescriptions with correct item and quantity.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Entered and processed patients' prescriptions into internal system.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
• Communicated instructions to patients or caregivers about proper use and storage of drugs.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
• Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
• Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
• Processed over 600 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
• Prepared bills for clients and submitted required paperwork to insurance companies.
• Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
• Liaised with other pharmacies to eliminate issues related to product expiration.

Worked 12 hours on med-surg floors and Critical care step down units along side a nurse. Administered meds via IV (No Push meds), IM and SQ injections, and PO. Worked with Medi-Tek and charted for multiple patients.