THERESA WHITE
Allendale,SC
Summary
Create consistent and positive customer experiences through proactive management of team activities and store operations. Skillfully monitor and adjust processes to meet changing demands, increase efficiency and boost revenue. Deliver exceptional leadership to all employees. Attentive Assistant Store Manager offering over 10 years working in costumer service industry. Focused and enthusiastic with strong background building strong and successful teams and creating positive working environments. Detailed Assistant Store Manager well-known for creating eye-catching merchandise displays which boosted revenue. Reliable and dedicated with excellent interpersonal skills.
Overview
14
14
years of professional experience
Work History
Receptionist
Lowcountry Healthcare Systems
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
Patient Service Representative
Hampton Regional Medical Center
09.2020 - 12.2024
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Ran credit card batches and balanced deposits on daily basis.
- Collaborated with clinical and administrative staff to meet patient needs.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Assistant Store Manager
Family Dollar Stores Inc.
07.2020 - 02.2021
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Maintained organized store, responded to customer complaints and answered questions quickly.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Customer Service Manager
Walmart
08.2012 - 12.2019
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Grew sales floor employee team while expanding service delivery.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered customer requests with friendly, knowledgeable service and support.
- Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
- Initiated development and implementation of customer service management training process.
Sales Representative
Tiger Express
09.2011 - 08.2012
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Led customer service staff in implementing strategies to propel Customer Satisfaction Index levels and achieve manufacturer service objectives.
Education
Some College (No Degree) - Cosmetology Education
Denmark Technical College
Denmark, SCHealthcare Accounting
Ultimate Medical Academy - Clearwater
Clearwater, FLSkills
- Stock management
- Customer relations
- Records maintenance
- Records management
- Issue resolution
- Leadership development
- Customer outreach
- Store growth planning
- Operational improvement
- Planning and coordination
- Team management
- Communications
- Supervision
- Problem resolution
- First Aid/CPR
- Relationship development
- Team building
- Customer service
- Organization skills
- Time management
- Telephone skills
- Appointment scheduling
Timeline
Receptionist
Lowcountry Healthcare Systems
01.2025 - Current
Patient Service Representative
Hampton Regional Medical Center
09.2020 - 12.2024
Assistant Store Manager
Family Dollar Stores Inc.
07.2020 - 02.2021
Customer Service Manager
Walmart
08.2012 - 12.2019
Sales Representative
Tiger Express
09.2011 - 08.2012
Healthcare Accounting
Ultimate Medical Academy - Clearwater
Some College (No Degree) - Cosmetology Education
Denmark Technical College
Education and Training
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