Theresa Whitehead
Queens
Summary
Committed Liaison professional looking to serve as company liaison to promote positive business relations with potential vendors and clients. Organized and experienced to complete reports. Strong skills in time management and prioritizing tasks.
Resourceful Liaison recognized for high productivity and efficient task completion. Skilled in negotiation, conflict resolution, and stakeholder engagement, ensuring smooth communication channels across diverse groups. Excel in time management, adaptability, and problem-solving, fostering positive outcomes in complex environments. Committed to leveraging interpersonal skills to build consensus and facilitate cooperative solutions.
Experienced Liaison professional identifies opportunities to expand business relationships with entities outside the business. Specialties include developing partnerships and collaborative agreements through negotiation and ensuring all services are delivered effectively. Skilled and mature with sound judgment.
Motivated professional with expertise in applicable guidelines and requirements for students. Meticulous and hardworking professional with many years of education-related experience.
Driven Liaison Officer enthusiastic about helping students integrate into school environments while improving academic performance.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
29
29
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Wellness liaison
New Horizons Counseling Center
Far Rockaway
06.2023 - Current
- Coordinated communication between clients and counseling staff.
- Facilitated intake process for new clients seeking services.
- Developed resource guides to support client needs and referrals.
- Organized community outreach events to promote mental health awareness.
- Assisted in training staff on client engagement strategies.
- Maintained accurate records of client interactions and progress reports.
- Collaborated with local organizations to enhance service delivery options.
- Provided crisis intervention support during emergency situations.
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with senior management to identify areas of improvement within existing systems or strategies.
- Created reports to monitor progress on projects and initiatives.
- Conducted research into customer needs and preferences in order to develop solutions that meet their requirements.
- Ensured compliance with relevant legislation when carrying out liaison activities.
- Maintained up-to-date records of all interactions with customers or clients.
- Prepared detailed documents outlining project plans, timelines and budgets.
- Compiled data from multiple sources for use in presentations or reports.
- Developed and maintained effective relationships with internal and external stakeholders.
- Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services.
- Provided advice on best practices, policies and procedures relating to liaising duties.
- Identified opportunities for improvement in processes and procedures related to liaison activities.
- Managed resources effectively by delegating tasks among team members according to their strengths.
- Supported the implementation of new technologies designed to improve customer experience.
- Organized and facilitated meetings, workshops, conferences and other events to ensure successful outcomes.
- Responded promptly to queries from customers or other stakeholders regarding services provided.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Assessed company operations for compliance with safety standards.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Set specific goals for projects to measure progress and evaluate end results.
- Determined consumer needs to provide products and services appealing to larger market.
- Implemented strategies to take advantage of new opportunities.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Analyzed key performance indicators to identify effective strategies.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Worked closely with human resources to support employee management and organizational planning.
Census Collector
Census wo
Queens
03.2018 - 06.2023
- Collected data from households to ensure accurate census information.
- Conducted interviews with residents to gather demographic details.
- Navigated assigned areas to locate and engage with participants.
- Completed daily reports detailing interactions and challenges faced.
- Educated communities on the importance of participating in the census.
- Collaborated with team members to resolve data discrepancies.
- Adhered to confidentiality protocols while handling sensitive information.
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
- Compiled comprehensive reports summarizing survey results upon completion of assignments.
- Resolved conflicts or misunderstandings that occurred during survey visits.
- Filled out paperwork accurately and in a timely manner.
- Obtained consent from individuals to collect data for the census.
- Conducted door-to-door surveys, while adhering to safety protocols.
- Explained the purpose of the census and answered questions about it.
- Maintained tight deadlines to support attainment of project schedules.
- Utilized problem solving skills to address difficult situations that arose during visits.
- Transported materials needed for conducting surveys between sites.
- Monitored equipment used during field work and reported any malfunctions immediately.
- Assisted in developing strategies for engaging hard-to-reach populations.
- Greeted and provided information to local residents regarding the census process.
- Collected sensitive personal information while adhering to strict confidentiality guidelines.
- Provided support and assistance with setting up interviews with potential participants.
- Participated in community events as part of outreach efforts.
- Maintained records of all collected data in an organized fashion.
- Collaborated with supervisors to ensure completion of assigned tasks within deadlines.
- Verified accuracy of collected data by cross-referencing multiple sources.
- Visited homes, businesses, and other locations to conduct surveys.
- Interpreted interview questions to assist people in providing appropriate answers.
- Read maps and located addresses to complete assigned forms via personal interview.
- Assisted people in filling out surveys and explained items on survey forms.
- Contacted people through telephone, email and in-person to obtain pertinent data.
- Double-checked information on survey forms or information pads to verify accuracy of information.
- Asked questions pertaining to name, age, religious preference and state of residency.
- Compiled, recorded and coded information derived from specified forms into predefined databases.
- Charted out plans to visit residents of specified cities.
- Assisted individuals in filling out applications or questionnaires.
- Used computers or specified forms to compile, record and code results or data from interview or survey.
- Asked questions in accordance with instructions to obtain person's name, address and age.
- Explained survey objectives and procedures to interviewees, interpreting survey questions to help with comprehension.
- Met with supervisor daily to submit completed assignments and discuss progress.
- Reviewed data obtained from interview for completeness and accuracy.
- Contacted consumers from prepared list to conduct interviews to obtain information.
- Identified and resolved inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
- Consulted with clients to indentify survey needs and specific requirements.
Medication courier
Drug lift
Queens
04.2021 - 05.2023
- Delivered medical supplies efficiently across designated routes.
- Ensured timely pickups and drop-offs for critical healthcare items.
- Maintained accurate records of deliveries and inventory movements.
- Communicated effectively with clients regarding delivery schedules.
- Operated delivery vehicles in compliance with safety regulations.
- Collaborated with warehouse staff to prepare shipments for dispatch.
- Trained new couriers on best practices and safety protocols.
- Assisted in optimizing delivery routes to improve efficiency.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Ensured all packages were properly labeled and sealed.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Coordinated parcel delivery using strong time management skills.
- Documented pickups and deliveries and submitted reports after shift.
- Delivered items to residential addresses within specified time frames.
- Loaded and unloaded cargo from trucks, vans, and containers.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Checked and secured package loads before deliveries.
- Provided excellent customer service by answering questions about delivery status.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Communicated with customers to coordinate delivery times.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Reported any accidents or incidents involving self or others immediately following incident.
- Operated pallet jacks to move large parcels across warehouses and facilities.
- Adhered to traffic laws while operating company vehicle according to DOT regulations.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Responded quickly to emergency situations requiring immediate action.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Performed regular maintenance checks on vehicles including oil changes and tire rotations.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Quickly responded to customer inquiries to improve business relationships.
- Assessed size, weight, and special handling requirements of each package.
- Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
- Collected payments from customers upon delivery of goods as required.
- Checked contents of shipment against shipping documents prior to leaving warehouse.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Ensured compliance with federal regulations governing transportation of hazardous materials.
- Maintained accurate logs of deliveries and pickups.
- Managed inventory of delivery supplies, such as packaging, labels, and delivery forms.
- Utilized navigation tools and local knowledge to find the most efficient delivery routes.
- Followed all safety regulations and traffic laws during delivery operations.
- Assisted in the sorting and preparation of packages for next-day deliveries.
- Participated in training sessions to improve delivery methods, safety practices, and customer service skills.
- Collaborated with warehouse staff to ensure accurate and timely dispatch of packages.
- Kept detailed logs of mileage, maintenance, and delivery activities for reporting purposes.
- Loaded and unloaded vehicle with packages, ensuring secure and organized arrangement to prevent damage.
- Assisted with loading and unloading of cargo as needed.
- Interacted professionally with customers, collecting signatures and handling cash or electronic payments when necessary.
- Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
- Inspected and verified packages at pickup and delivery points to ensure correct contents and undamaged items.
- Delivered packages promptly to customers by adhering to specified routes and time schedules.
- Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
- Adhered to company policies and procedures, including confidentiality and data protection standards.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Maintained adherence to stringent delivery deadlines.
- Obtained official signatures and required payments for different types of deliveries.
- Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
- Loaded vehicles, balanced loads, and secured items against loss or damage during transportation.
- Sorted parcels according to delivery route.
- Collected and distributed records between personnel and outside stakeholders.
- Collected, sealed and stamped outgoing mail using postage meters and envelope sealers.
- Walked, rode bicycles or drove vehicles to reach destinations and deliver messages or materials.
- Performed routine air and fluid checks and refueling for vehicles.
- Communicated customer complaints, requests and feedback to company management.
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
Community Nutrition Educator
Cornell Cooperative Extension of Nassau County
East Nassau
03.1997 - 04.2016
- Developed nutrition education programs for diverse community groups.
- Conducted workshops on healthy eating and meal planning strategies.
- Collaborated with local organizations to promote nutrition initiatives.
- Facilitated cooking demonstrations to teach practical food preparation skills.
- Evaluated participant feedback to enhance program effectiveness and engagement.
- Trained volunteers to support community nutrition outreach efforts.
- Maintained accurate records of program participants' progress towards achieving their nutritional goals.
- Assessed client's knowledge of basic nutrients and recommended appropriate dietary modifications when necessary.
- Developed and implemented nutrition education programs for a variety of audiences in the community.
- Conducted needs assessments to identify gaps in nutrition knowledge and services available.
- Conducted workshops on topics such as meal planning, food safety, grocery shopping on a budget and physical activity promotion.
- Assisted with the planning, implementation, and evaluation of nutrition education activities.
- Facilitated group presentations on healthy eating habits and lifestyle choices.
- Provided technical assistance to local organizations regarding best practices in community nutrition education.
- Advised individuals on how to make positive dietary changes based on their personal preferences and health conditions.
- Collaborated with other health professionals to provide comprehensive care for clients.
- Participated in outreach events to promote awareness about the importance of good nutrition practices.
- Actively participated in team meetings discussing new ideas or approaches for improving program effectiveness.
- Assisted in developing educational materials such as handouts, fact sheets, brochures, newsletters and web-based resources.
- Attended conferences or trainings related to public health nutrition initiatives.
- Guided individuals in food selection, preparation or menu planning based upon nutritional needs.
- Helped individuals manage chronic illnesses with dietary management strategies.
- Counseled pregnant women on nutritional requirements and suggestions for healthy diets.
Education
Associates - Food And Hotel Management Dietectics Division
New York Food And Hotel Management
Manhattan , NY 09.1987 - 06.1990
Roosevelt Jr Sr High School
Roosevelt , NYSome College (No Degree) - Liberal Arts And Sciences
Old Westbury University
Nassau, NYSkills
- Client engagement
- Community outreach
- Resource development
- Crisis intervention
Affiliations
Health and wellness programs enjoy working
Certification
- Training certifications
Timeline
Wellness liaison
New Horizons Counseling Center
06.2023 - Current
Medication courier
Drug lift
04.2021 - 05.2023
Census Collector
Census wo
03.2018 - 06.2023
Community Nutrition Educator
Cornell Cooperative Extension of Nassau County
03.1997 - 04.2016
Associates - Food And Hotel Management Dietectics Division
New York Food And Hotel Management
09.1987 - 06.1990
Roosevelt Jr Sr High School
Some College (No Degree) - Liberal Arts And Sciences
Old Westbury University