Theresa Wickham
Cookeville,TN
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
17
17
years of professional experience
Work History
Branch Manager
Advance Cash
01.2025 - Current
- Managed daily branch operations to ensure efficient service delivery and customer satisfaction.
- Trained staff on cash handling procedures and customer service best practices.
- Analyzed financial reports to identify trends and improve branch profitability.
- Resolved customer inquiries and complaints effectively, enhancing overall client experience.
- Monitored inventory levels of cash supplies and office materials for operational efficiency.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Assitant Manager
Carters Oshkosh
04.2022 - 11.2024
- Coordinated daily operations to enhance store efficiency and customer satisfaction.
- Trained and mentored team members in product knowledge and sales techniques.
- Managed inventory levels, ensuring optimal stock availability for customer needs.
- Implemented visual merchandising strategies to drive sales and improve brand presentation.
- Analyzed sales data to identify trends and develop actionable plans for improvement.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assitant Manager
Murphys USA
10.2020 - 04.2022
- Collaborated with management to streamline processes and reduce operational costs.
- Assisted in recruitment and onboarding of new staff, enhancing team capability and performance.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Self Employed
Cleaning Servies (Personal)
03.2017 - 05.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Sales Associate
Walmart
09.2013 - 02.2015
- Developed product knowledge to assist customers with informed purchasing decisions.
- Maintained organized and visually appealing merchandise displays to enhance customer experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Collaborated with team members to achieve sales goals and improve store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Personal Care Aide
Overton County Nursing Home
05.2011 - 05.2012
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored patient health, reporting changes to nursing staff promptly.
- Maintained cleanliness of resident areas, supporting infection control protocols.
- Collaborated with multidisciplinary teams to enhance patient care plans.
Phlebotomist
Cookeville Regional Hospital
01.2009 - 06.2010
- Collected blood samples efficiently while adhering to safety and infection control protocols.
- Maintained accurate patient records and documentation using electronic health record systems.
- Assisted in training new staff on phlebotomy techniques and hospital procedures.
- Collaborated with healthcare team to ensure timely lab results and optimal patient care.
Education
Medical Billing And Coding
Keiser University
Port Saint Lucie, FL11-2022
Skills
- Operations management
- Team development
- Excellent work ethic
- Attention to detail
- Team player
- Microsoft Office
- Leadership
- Customer Service
Timeline
Branch Manager
Advance Cash
01.2025 - Current
Assitant Manager
Carters Oshkosh
04.2022 - 11.2024
Assitant Manager
Murphys USA
10.2020 - 04.2022
Self Employed
Cleaning Servies (Personal)
03.2017 - 05.2018
Sales Associate
Walmart
09.2013 - 02.2015
Personal Care Aide
Overton County Nursing Home
05.2011 - 05.2012
Phlebotomist
Cookeville Regional Hospital
01.2009 - 06.2010
Medical Billing And Coding
Keiser University