Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
CashierCashier and Line CookWork Type
Full TimeLocation Preference
On-SiteLocation: Staunton, VA, USStaunton, VA
Open to relocation: Yes
Open To Work
Theresa Wilkerson
Staunton,VA
Work Preference
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
13
13
years of professional experience
Work History
Cashier
Foodlion Grocery Store
Staunton, Virginia
05.2022 - Current
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Balanced daily transactions on a computerized point-of-sale system.
Housekeeper
Sizemoreinc
Fishersville , Virginia
06.2024 - 10.2024
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Ensured sanitary conditions in bathrooms and breakrooms through consistent cleaning four times each day.
Cashier and Line Cook
Sheetz Distribution Center
Staunton, Virginia
06.2018 - 04.2021
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Ensured compliance with all safety regulations within the store environment.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed sales transactions to prevent long customer wait times.
- Executed line cook duties by preparing made-to-order meals swiftly and accurately in a high-demand setting.
Retail Sales Supervisor
Goodwill Industries Inc.
Verona, VA
06.2013 - 02.2016
- Planned and executed [project].
- Monitored multiple databases to keep track of all company inventory.
- Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
- Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
- Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review [Timeframe].
- Conducted analysis to address [issue] which led to [positive outcome].
- Successfully led key projects which resulted in [positive outcome].
- Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
- Ensured proper security measures were taken at all times within the store including monitoring surveillance cameras during business hours.
- Analyzed market trends regularly in order to adjust product selection appropriately.
- Supervised staff of 10 retail sales associates and provided guidance on customer service, product knowledge and cash handling procedures.
- Participated in recruiting activities such as interviewing potential candidates for open positions within the organization.
- Evaluated inventory levels on a regular basis to ensure adequate stock was available for customers' needs.
- Resolved conflicts between staff members or customers in a professional manner.
- Monitored employee performance and provided feedback to motivate team members to reach their goals.
- Facilitated communication between store personnel by conducting regular meetings with department heads or supervisors.
- Implemented new policies and procedures to ensure compliance with company standards and regulations.
- Collaborated with management team to create promotional campaigns that increased overall sales volume.
- Assisted customers in selecting products that met their needs while adhering to company policy regarding pricing, promotions, returns and exchanges.
- Developed strategies to increase store profitability by analyzing monthly sales reports and identifying areas for improvement.
- Established strong relationships with vendors in order to secure competitive pricing on merchandise orders placed for the store location.
- Maintained high standards of cleanliness throughout the store including dusting shelves, vacuuming carpets and organizing merchandise displays.
- Prepared accurate financial reports detailing sales figures, expenses incurred by the store location .
- Developed and maintained customer relationships by providing excellent customer service.
- Trained new employees on store operations, customer service protocols, merchandise displays and use of point-of-sale systems.
- Managed daily operations such as opening and closing the store, balancing registers at end of day.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Supervised work of cashiers, training new team members and monitoring performance.
- Resolved customer complaints and issues, maintaining high customer satisfaction ratings.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Coordinated with the store manager to develop budgets and financial forecasts.
- Coordinated restocks to keep retail displays organized and full for customers.
- Enabled consistent sales by empowering front-line staff with tools to successfully promote products.
- Managed inventory levels, reducing stock shortages and overages.
- Contributed to merchandising ideas at team meetings to increase sales.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Performed regular performance evaluations of staff, providing feedback and coaching for improvement.
- Supervised team of XX retail associates, ensuring high-quality customer service and operational efficiency.
- Trained new employees on store policies, customer service techniques, and sales procedures.
- Led weekly team meetings to discuss sales goals, upcoming promotions, and operational issues.
- Updated visual merchandising displays to attract customers and promote sales.
- Oversaw daily operations, including store opening, closing, and managing register and vault counts.
- Negotiated contracts with service providers to optimize operational costs.
Education
Valley Vocational Training Center
49 Hornet Rd. Fishersville Va. 2293906-2015
Skills
- Sales forecasting
- Sales transactions
- Promotional displays
- Safety compliance
- Conflict resolution
- Communication skills
- Team collaboration
- Time management
- Organizational skills
- Problem solving
- Attention to detail
- Employee training
- Guest inquiries
- Visual merchandising
Education and Training
other
Timeline
Housekeeper
Sizemoreinc
06.2024 - 10.2024
Cashier
Foodlion Grocery Store
05.2022 - Current
Cashier and Line Cook
Sheetz Distribution Center
06.2018 - 04.2021
Retail Sales Supervisor
Goodwill Industries Inc.
06.2013 - 02.2016
Valley Vocational Training Center