Theresa Williams
Shrewsbury,PA
Summary
Offering strong organizational skills and keen ability to learn and develop in library setting. Delivers exceptional customer service and adept at fostering team work collaboration. Demonstrates robust knowledge of basic computer functions and programs. Pursuing part-time role that represents professional challenges and leverages interpersonal skills and problem solving expertise.
Overview
32
32
years of professional experience
Work History
Retail Sales Associate
Princeton Sports
09.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed sales transactions efficiently and entered data to create customer profiles.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
Field Service Representative
U.S. Census Bureau
10.2020 - 12.2020
- Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
- Interviewed families in York County PA to obtain accurate census information.
Substitute Teacher
Southern York County School District
09.2016 - 09.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Engaged parents and guardians in their children's learning process through regular communication and feedback.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
- Encouraged critical thinking and problem-solving skills through project-based learning activities.
Reading & Language Arts Tutor
SpiderSmart Learning Center
03.2014 - 02.2016
- Enhanced students'' writing skills through personalized feedback and one-on-one tutoring sessions.
- Evaluated student progress regularly using assessments, adjusting instruction as needed for optimal results.
- Maintained detailed records of student progress, ensuring accurate reporting of achievements and areas for growth.
- Improved student comprehension by utilizing innovative teaching techniques and diverse learning materials.
- Collaborated with fellow tutors and teachers to share best practices and improve instructional strategies.
- Held conferences with parents, worked closely with Director to assist in the development of marketing strategies as well as recruiting, interviewing and evaluating prospective tutors for employment.
Substitute Teacher
Howard County Public Schools
09.2008 - 11.2015
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Promoted collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
Sales and Marketing Administrator
McKesson Corporation
04.1993 - 03.1997
- Established new accounts and provided accurate sales reporting to Sales Manager.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and exceeding expectations.
- Enhanced client relationships with thorough follow-up and excellent communication skills.
Education
Master of Arts - Reading Education
Towson University
Baltimore, MD12-2007
Bachelor of Science - Consumer Relations
Virginia Tech
Blacksburg, VA05-1992
Timeline
Retail Sales Associate
Princeton Sports
09.2021 - Current
Field Service Representative
U.S. Census Bureau
10.2020 - 12.2020
Substitute Teacher
Southern York County School District
09.2016 - 09.2020
Reading & Language Arts Tutor
SpiderSmart Learning Center
03.2014 - 02.2016
Substitute Teacher
Howard County Public Schools
09.2008 - 11.2015
Sales and Marketing Administrator
McKesson Corporation
04.1993 - 03.1997
Master of Arts - Reading Education
Towson University
Bachelor of Science - Consumer Relations
Virginia Tech
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