Theresa Young
Northford
Summary
Recent graduate with knowledge in Phlebotomy with hands-on experience gained through academic projects and clinicals. Prepared to start career and make meaningful contributions with commitment and drive. Offering strong foundation in communication and interpersonal skills. Quickly grasping new concepts and systems. Committed to working independently as well as part of a team to maintain the highest level of patient care standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Shoreline Prime Meats and Deli
03.2018 - Current
- Provide excellent customer service, which was the number one priority & yielded 5 star ratings on Google.
- Able to handle high pressure situations during peak hours, serving 200+ customers per shift.
- Evaluate the needs of the business to prepare for the day, paying close attention to detail of inventory.
- Maintained cleanliness and organization of kitchen equipment, appliances, utensils and the overall deli.
- Demonstrated ability to work quickly and accurately in high-pressure environments.
- Cooked food according to recipes set by establishment.
Deli Clerk
Montowese Meat Market
06.2016 - 12.2017
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Greeted customers at counter to fulfill requests and answer questions.
- Ensured proper labeling of prepared foods with expiration dates.
- Operated equipment and followed established safety protocols.
Education
High School Diploma -
Hill Regional Career High School
New Haven, CT06-2006
Skills
- Active Listening
- Venipuncture Site Selection
- Team Leadership
- Adaptability
- Reliability
- Problem Solving Aptitude
- Adherence to HIPAA Guidelines
- Empathetic
Certification
Phlebotomy Certification
Timeline
Customer Service Specialist
Shoreline Prime Meats and Deli
03.2018 - Current
Deli Clerk
Montowese Meat Market
06.2016 - 12.2017
Phlebotomy Certification
High School Diploma -
Hill Regional Career High School
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