Shaterica Henderson
Houston,TX
Summary
Dedicated Customer Service Specialist with devotion to identifying problems and providing unique resolutions across various channels of contact such as phones, social media, emails, and chat while keeping company ideals in mind and maintaining guest loyalty. Communicating clearly and concisely while also inclusively valuing diverse voices and approaches different than my own. Flawlessly adapting to new routines to meet business needs and maintaining my organizational, and multitasking skills to contribute to company success. Know for driving team engagement.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist
Target
Houston, TX
08.2022 - Current
- Provide a Target-branded experience with every guest interaction by listening, using critical thinking, and advocating for the guest in order to deepen the relationship and drive loyalty and sales.
- Assist guests across multiple multi-media channels (i.e. phones, emails, social, chat, etc.), finding creative solutions to make it right for the guest, quickly adapting to the changing business needs.
- Learn new technology and solved problems using all available resources and knowledge provided.
- Interact with teams across Target to effectively.
- Exercising a complete and thorough understanding of policies and procedures that support compliance.
- Maintained department performance standards and goals related to performance and quality service.
3rd Shift Production Supervisor
Waffle House
Houston, TX
06.2018 - 04.2022
- Performed as head chef as needed to maintain team productivity and restaurant quality.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Resolved team member concerns and problems.
- Increased customer satisfaction by following up on negative feedback and taking appropriate measures to resolve complaints.
Lead Cashier
Houston Garden Center
Houston, TX
06.2016 - 01.2017
- Assist in maintenance of department, including watering, pruning and fertilization.
- Inventoried stock and placed new orders.
- Worked closely with front-end staff to greet and assist customers.
- Offered product advice
- Maintained high productivity by efficiently processing cash, credit, debit payments for customers.
Lead Teacher/ Afterschool Coordinator
Just 4 Kids Daycare
Houston, TX
12.2013 - 02.2016
- Organized and led activities to promote physical, mental and social development.
- Recorded details on student arrival and departure times and methods.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
Sales Rep/ Cashier
Harbor Freight tools
Houston, TX
05.2012 - 09.2013
- Answer incoming telephone calls promptly and politely utilizing approved script.
- Operated cash register, collected payments, help cutomers with locating items and signing up for rewards programs.
- Inspected items for damage.
- Assisted supervisor with completing end-of-day counts and securing funds to prevent loss or theft.
- Contacted new and existing customers to outline benefits of products.
Education
High School Diploma -
Cypress Ridge Highschool
Houston, TX05.2013
Some College (No Degree) - Communications
University of Houston - Downtown
Houston, TXSkills
- Excellent customer service
- Operation Monitoring
- Restaurant Industry Knowledge
- Multitasking
- Employee Training
- Safe Food Handling
- Strong listening and Communication
- Organization skills
- Online learning
- Problem solving
- Workload Management
- Technical knowledge
- Workplace Safety
- Adaptable
- Collaboration and Teamwork
- Relationship Building
- Strong Ethics
- Problem Resolution
- Microsoft Word
- Encouraging Participation and Inclusivity
- Salesforce Software
- Active Listening
Timeline
Customer Service Specialist
Target
08.2022 - Current
3rd Shift Production Supervisor
Waffle House
06.2018 - 04.2022
Lead Cashier
Houston Garden Center
06.2016 - 01.2017
Lead Teacher/ Afterschool Coordinator
Just 4 Kids Daycare
12.2013 - 02.2016
Sales Rep/ Cashier
Harbor Freight tools
05.2012 - 09.2013
High School Diploma -
Cypress Ridge Highschool
Some College (No Degree) - Communications
University of Houston - Downtown