Theresa Zahoruiko
Haverhill,MA
Summary
I am a meticulous Staffing Manager with a versatile background in various administrative support functions. Follows office workflow to increase performance levels and support teams with various administrative tasks. Knowledgeable about monitoring metrics and maximizing team success in fast-paced delivery settings. Performance- and quality-driven with 20 years of experience. Natural leadership talent with a motivational approach.
Overview
31
31
years of professional experience
Work History
Senior Staffing Manager
Open Exchange
Boston, MA
06.2017 - Current
- Prioritized needs and delegated assignments to simultaneously handle multiple calendars
- Organized tasks to efficiently accomplish service goals
- Coordinated with department leads to identify and outline solutions to client-specified challenges
- Utilized internal databases to staff each meeting
- Worked successfully with diverse coworkers to accomplish goals and address issues related to our products and services
- Demonstrated leadership by improving work processes and helping train others
- Planned and completed group projects, working smoothly with others
Front Desk Manager
Kronos Health
Lawrence, MA
02.2014 - 06.2017
- Patient Registration
- Checked patients in and out for appointments and collected co-payments
- Scheduled and followed up on patient appointments and maintained patient files
- Handled entering insurance, demographics, and health history into a patient database
- Observing strict HIPAA guidelines
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants
- Delivered high-quality administrative and customer service to sustain patient and workflow
- In charge of office phone lines by checking voicemail, returning calls, and directing messages to team members.
- Set security alarm
Receptionist
Partners Health Care
Medford, MA
02.2013 - 01.2014
- Patient Registrations
- Accurately and comprehensively collects and verifies demographic and financial information from patients and their representatives in a sensitive and timely manner
- Verifies patient insurance coverage with Third Party Payers and determines eligibility by utilizing appropriate technology
- Obtains referral requests. Work collaboratively with co-workers and effectively resolve issues that affect departmental or hospital operations., Greeting visitors
- Adhered to HIPAA requirements to safeguard patient confidentiality
- Updated patient demographic information in Emdeon to prevent treatment and recordkeeping errors
- Communicated with patients with compassion while keeping medical information private
Team Lead, Center Customer Service Team Lead
ACT Teleconferencing
Andover, MA
02.1998 - 01.2012
- Assist with all client inquiries
- Effectively resolve internal and external client issues
- Coordinate video conference events
- Create and maintain confidential client documents
- Conference reports
- Generate billing reports
- Customer onboarding
- Conduct site registration
- Management of several employee's schedules
- Oversee employee time cards
- Global employee training
Receptionist/Travel Coordinator
Physical Sciences, Inc
Andover, MA
04.1995 - 01.1998
- Handled business travel arrangements for the company's employees and maintained the front desk
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process
- Greeted visitors to provide information and direct them to appropriate personnel
- Answered multi-line phone systems and managed calls by routing to proper extensions or taking messages
- Collected sensitive information with professionalism and discretion
- Signed for packages, recorded deliveries, and distributed to personnel
- Transmitted information or documents to customers through email, mailings, or facsimile machines
- Maintained business office inventory and equipment by checking stock for needed supplies
ReceptionistSwitchboard Operator
Hewlett Packard
Andover, MA.
01.1993 - 03.1995
- Schedule Conference Rooms
- Greeting Visitors
- Asset/Property Control
- Emergency Response Center support
Education
Travel And Tourism Management
Newbury College
05.1992
Skills
- Staff Management
- Scheduling and calendar management
- Organized with multi-tasking ability
- Ability to motivate and train others
- Conflict Resolution
- Problem-Solving
- Team Leadership
- Microsoft Office
- Good work ethic
- Analytical
- Project support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Growth demands a temporary surrender of security.
Gail Sheehy
Timeline
Senior Staffing Manager
Open Exchange
06.2017 - Current
Front Desk Manager
Kronos Health
02.2014 - 06.2017
Receptionist
Partners Health Care
02.2013 - 01.2014
Team Lead, Center Customer Service Team Lead
ACT Teleconferencing
02.1998 - 01.2012
Receptionist/Travel Coordinator
Physical Sciences, Inc
04.1995 - 01.1998
ReceptionistSwitchboard Operator
Hewlett Packard
01.1993 - 03.1995
Travel And Tourism Management
Newbury College
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