Theresa C. Hernandez Santos
San Antonio,TX
Summary
Dynamic professional with extensive experience in leadership and patient care, notably at Town and Country Manor. Proven expertise in staffing coordination and inventory management, fostering efficient operations. Adept at enhancing customer satisfaction through effective communication and support, ensuring optimal care and service delivery in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supervisor Custodian
ABM Industry
01.2024 - Current
- Managed custodial staff, scheduling, and workflow to ensure a clean and safe environment
- Coordinated supply orders and maintained inventory levels
- Provided leadership and problem-solving in a fast-paced setting
Sales Manager
O'Reilly Auto Parts
01.2021 - 01.2024
- Oversaw daily sales operations, inventory management, and customer relations
- Trained and supervised staff to enhance efficiency and customer satisfaction
Supply Clerk & Staffing Coordinator
Town and County Manor
Boerne, Texas
01.2012 - 01.2019
- Scheduled staff for shifts, ensuring optimal coverage and compliance
- Managed medical supply inventory and procurement for healthcare operations
- Maintained accurate records and assisted in administrative duties
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Responded to patient inquiries regarding insurance coverage and billing issues.
Certified Nursing Assistant (CNA)
Town and Country Manor
Boerne , Texas
01.2009 - 01.2019
- Provided direct patient care, including wound care and mobility assistance
- Assisted with medical documentation and patient communication
- Left position to care for an ill family members
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Documented activities and recorded information in EMR system.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Education
Associate's Degree - Medical Assisting
Career Point College
01.2012
High school diploma -
Marque Learning Center
01.2010
Skills
- Medical Customer Service & Support
- Wound Database Management
- Scheduling & Staffing Coordination
- Google Workspace (Docs, Sheets, Calendar)
- Patient Care & Communication
- Inventory & Supply Management
- Leadership & Team Supervision
- Insurance verification
- Medical transcription
- Clinical documentation
- Medical terminology understanding
Certification
- CNA Certification, 01/01/09 - 12/31/19
- Customer Service Training
Timeline
Supervisor Custodian
ABM Industry
01.2024 - Current
Sales Manager
O'Reilly Auto Parts
01.2021 - 01.2024
Supply Clerk & Staffing Coordinator
Town and County Manor
01.2012 - 01.2019
Certified Nursing Assistant (CNA)
Town and Country Manor
01.2009 - 01.2019
Associate's Degree - Medical Assisting
Career Point College
High school diploma -
Marque Learning Center
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