Theresa Hoffman
Gypsum,CO
Summary
I have several skills to bring to the table. Organization, scheduling employees (Dispatch Manager for Valley Wide Plumbing in charge of over 25 employees). I also dispatched for CenturyTel (now CenturyLink) and was responsible for scheduling several employees workload each day. I also was an engineer for Mid State Consultants and was responsible for bringing telephone service to remote areas. This involved ordering proper equipment and drawing up plans. I currently dispatch for Skyline Mechanical and am very familiar with scheduling, parts ordering and scheduling, answering customer calls and providing solutions in this specific industry.
Overview
35
35
years of professional experience
Work History
Dispatcher
Skyline Mechanical
10.2022 - Current
- Scheduling for all service technicians.
- Fielding customer calls for planned maintenance and diagnostics.
- Monitoring incoming parts and scheduling promptly when they arrive.
- Quoting prices for services provided.
- Maintaining a positive attitude and fostering a team mentality.
- Accepting customer and employee feedback.
- Providing excellent customer service at all times.
Loading Coordinator
American Gypsum
04.2022 - Present
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Prepared variety of different written communications, reports and documents.
- Worked flexible hours across night, weekend and holiday shifts.
- Used coordination and planning skills to achieve results according to schedule.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Identified issues, analyzed information and provided solutions to problems.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Improved operations through consistent hard work and dedication.
Restaurant Owner/Operator
Self Employed / Turgeon's Wood Fired Pizza
08.2016 - 03.2022
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Provided excellent customer service at all times.
Parking Manager
Republic Parking
05.2015 - 06.2020
- Used parking expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained store equipment, printers and fax machines.
- Issued citations for non compliant vehicles.
- Fielded customer calls/concerns/complaints with professionalism and courtesy.
- Prepared daily quarterly and annual reports with accuracy.
- Interacted with Airport Supervisors to ensure their satisfaction with the services provided.
- Managed employees under my supervision with courtesy and care.
Education
High School Diploma -
Tokay High School
Lodi, CA06.1979
Skills
- Anticipating and Solving Problems
- Supply Ordering and Management
- Inventory Management
- Documentation and Recordkeeping
- Fielding Customer Calls
- Equipment Maintenance and Repairs
- Quality Assurance
- Relationship Building
- Critical Thinking
- Calm and Pleasant Demeanor
- Time Management
- Reliable and Responsible
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefits401k matchPaid time offPaid sick leaveQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Software
Microsoft
Field Edge
Adapts Easily to any software
Interests
Family, Making music, Making jewelry, Outdoors, Cooking
Timeline
Dispatcher
Skyline Mechanical
10.2022 - Current
Loading Coordinator
American Gypsum
04.2022 - Present
Restaurant Owner/Operator
Self Employed / Turgeon's Wood Fired Pizza
08.2016 - 03.2022
Parking Manager
Republic Parking
05.2015 - 06.2020
High School Diploma -
Tokay High School
Similar Profiles
Tyler GenslakTyler Genslak
Heating System Installer at Skyline MechanicalHeating System Installer at Skyline Mechanical
Skender HebaSkender Heba
Handyman at Manhattan Skyline ManagementHandyman at Manhattan Skyline Management
Danylo ShpakDanylo Shpak
Cook at Skyline ChiliCook at Skyline Chili