Therese Chaires
Las Cruces,NM
Summary
Proactive Customer Service Representative and Cashier with extensive experience managing high-stress situations and resolving customer complaints with empathy. Skilled in problem resolution, call center operations, payment processing, and maintaining detailed records. Bringing strong customer relations, critical thinking, and data entry skills to foster positive service experiences and drive repeat business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
General Dynamics
10.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Cashier
Cracker Barrell
09.2014 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Las Cruces High School
Las Cruces, NM1993
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Complaint resolution
- Payment Processing
- Professional telephone demeanor
- Documentation
- Data Collection
- Building rapport
- Quality Control
- Customer Education
- Coordination
Taking long walks, Reading, Family Time,Watching Movies and Cooking
I love going for early morning walks, Reading in a quite setting But I really love spending time with my family and close friends, also love cooking and just relaxing to a Good Movie.
Timeline
Customer Service Representative
General Dynamics
10.2015 - Current
Cashier
Cracker Barrell
09.2014 - 09.2015
High School Diploma -
Las Cruces High School
Similar Profiles
Megan HallMegan Hall
Supply Technician at General DynamicsSupply Technician at General Dynamics
Makayla ThomasMakayla Thomas
Customer Service Representative at General DynamicsCustomer Service Representative at General Dynamics
Christopher BuzalkaChristopher Buzalka
CNC Machine Operator at General DynamicsCNC Machine Operator at General Dynamics
CRAIG SIMPSON OFFUTTCRAIG SIMPSON OFFUTT
Manufacturing Engineer at General DynamicsManufacturing Engineer at General Dynamics
Matthew NowellMatthew Nowell
Student Intern at Los Alamos National LaboratoryStudent Intern at Los Alamos National Laboratory