Therese Poole
Housekeeping/Hostess
Steubenville,OH
Summary
Energetic Housekeeping Associate with 5+years of hands-on experience cleaning and maintaining retreat rooms. Detail-oriented individual possessing strong work ethic and excellent organizational skills. Proficient in laundry washer and dryer cleaning equipment operations. Committed to finishing tasks on time while exceeding expectations.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Housekeeping Associate
Apostolate For Family Consecration
Bloomingdale, Ohio
10.2018 - 03.2020
- Stocked bathrooms with toilet paper, towels, and toiletries.
- Maintained public and guest room floors by mopping, sweeping and vacuuming.
- Kept building entryway glass clean and polished for professional presentation.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Swept, mopped, and vacuumed floors in retreat rooms.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Restaurant Hostess
Olive Garden Restaurant
Louisville , KY
10.2015 - 05.2017
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms every 10 minutes to keep spotless.
- Took information about guests' party size, led to seating, offered menus and what specials for the day.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Assisted managers with quickly resolving service- and food-related issues.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
- Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.
Restaurant Hostess
Chili's Bar And Grill
Louisville, KY
01.2015 - 10.2016
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Stayed in open communication with the manager on duty to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.
Crew Team Member
Little Caesars Pizza
Louisville, KY
05.2013 - 10.2015
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Assisted other team members to achieve goals.
- Prepared food and ingredients using proper techniques to chop and cook items.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
No Degree -
Holy Angels Academy
Louisville, KYHigh School Diploma -
Corpus Christi Academy
Simpsonville, KY 08.2011 - 05.2013
Bachelor of Theology -
Franciscan University of Steubenville
Steubenville, OHNo Degree -
Jefferson Community And Technical College
Louisville, KYSkills
Multitasking abilities
Good listening skills
Vacuuming
Mopping and sweeping
Cleaning techniques
Teamwork
Folding clean laundry
Dusting furniture
Window cleaning
Sorting and washing laundry
Cleaning bathrooms
Organisational
Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Hobbies
Freelance Photography
Gardening
Basic Carpentry
Volunteering at events
Timeline
Housekeeping Associate
Apostolate For Family Consecration
10.2018 - 03.2020
Restaurant Hostess
Olive Garden Restaurant
10.2015 - 05.2017
Restaurant Hostess
Chili's Bar And Grill
01.2015 - 10.2016
Crew Team Member
Little Caesars Pizza
05.2013 - 10.2015
High School Diploma -
Corpus Christi Academy
08.2011 - 05.2013
No Degree -
Jefferson Community And Technical College
Bachelor of Theology -
Franciscan University of Steubenville
No Degree -
Holy Angels Academy