Theressa Thanars

• Greeted customers warmly and made them feel welcome.
• Managed incoming and outgoing mail, courier services, faxes and other correspondence.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Answered incoming calls, directed them to appropriate personnel and took messages.
• Performed data entry into computer systems to maintain accurate records of customer information.

• Identified potential areas of improvement in collections process and implemented changes accordingly.
• Maintained accurate records of all collection activities in accordance with local laws.
• Trained new staff members on proper collection techniques, policies, and procedures.
• Resolved escalated disputes between customers and the company concerning collections matters.
• Conducted periodic audits of customer accounts for compliance purposes.

Collected commercial and retail accounts for Ford Motor Credit, AT&T, Universal Card, and Amex.

• Ensured accuracy of general ledger postings by reconciling accounts periodically.
• Managed the accounts payable and receivable processes ensuring timely payments of invoices.