Therisa Cooke
Administration Support
Long Beach, CA,California
Summary
Energetic Administrative Specialist dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in Microsoft Office programs.
Overview
11
11
years of professional experience
Work History
Administration Specialist
American Guard Services Inc
Gardena, CA
01.2018 - Current
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Maintained personnel records and updated internal databases to support document management.
Transportation Security Administration
LAX
Los Angeles, CA
05.2016 - 07.2017
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Screened over 2000 passengers per day by verifying ID's and boarding passes.
- Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
Dual Services Agent
SkyWest Airlines
Los Angeles, CA
05.2006 - 02.2012
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
Education
Associate of Business Administration - Business Administration
El Camino Community College
Bachelor of Science - Business, Public Administrative Management
California State University
Skills
TECHNICALSKILLSTime ManagementAttention to DetailCritical ThinkingCustomer Satisfaction
Customer service and assistance
Organization and Time Management
Business administration
Accomplishments
- Los Angeles Area Food Bank Volunteer
- Youth Group Sponsor
- Home Depot Recognition Award Winner from Home Depot (2005-2006)
- Transportation Security Administration Awardee (2016-2017)
Timeline
Administration Specialist
American Guard Services Inc
01.2018 - Current
Transportation Security Administration
LAX
05.2016 - 07.2017
Dual Services Agent
SkyWest Airlines
05.2006 - 02.2012
Associate of Business Administration - Business Administration
El Camino Community College
Bachelor of Science - Business, Public Administrative Management
California State University