Theron Brown
Venice,Ca
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
19
19
years of professional experience
Work History
Team Leader
Patagonia
05.2012 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of 12-15 members while providing exceptional customer service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Facilitated training for associates through daily coaching and regular performance appraisals.
Shipping and Receiving Associate
Patagonia
06.2005 - 05.2012
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Conducted research to address shipping errors and packaging mistakes.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Handled day-to-day shipping and receiving overseeing more than 30-50 packages per day.
Education
High School Diploma -
Venice Senior High School
Los Angeles, CA06.1993
Skills
- Energetic nature
- Sales proficiency
- Team player
Punctual
Positive
Self motivated
Shipping/receiving
Facilitate in store repairs
Help train staff on in store repairs
Timeline
Team Leader
Patagonia
05.2012 - Current
Shipping and Receiving Associate
Patagonia
06.2005 - 05.2012
High School Diploma -
Venice Senior High School
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