Theron Counts
Port Orange
Summary
Dynamic professional with extensive experience in customer service and team supervision. Demonstrated success in improving satisfaction rates and operational efficiencies through effective training, mentorship, and strategic goal alignment.
Overview
16
16
years of professional experience
Work History
Club Supervisor
Advatage Sales And Marketing
Bloomington, MN
10.2012 - 11.2018
- Supervised daily club operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service excellence and operational best practices.
- Evaluated team performance, providing constructive feedback to improve service delivery.
- Collaborated with management to establish operational goals aligned with company objectives.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Evaluated employee performance regularly, providing constructive feedback for improvement when necessary.
- Coordinated promotional events, enhancing member engagement and satisfaction rates.
Senior Project Director
Taylor Nelson Sofres
Atlanta, GA
10.2002 - 09.2007
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed strategic project plans aligning with organizational goals and client expectations.
- Managed stakeholder communications, ensuring transparency and alignment throughout project lifecycles.
- Developed comprehensive project plans with clear milestones, ensuring timely progress and measurable results.
- Established strong relationships with stakeholders, maintaining open lines of communication and driving collaborative problem-solving efforts.
- Mentored junior project managers, enhancing team capabilities and fostering professional growth.
- Monitored project and program quality to meet audit expectations.
Education
Bachelor of Science - General Business
South Carolina State University
Orangeburg, SC05-1978
Skills
- Team management
- Customer service
- Attention to detail
- Goal oriented
Timeline
Club Supervisor
Advatage Sales And Marketing
10.2012 - 11.2018
Senior Project Director
Taylor Nelson Sofres
10.2002 - 09.2007
Bachelor of Science - General Business
South Carolina State University