Theron J. Mackey
Burlington
Summary
Dynamic sales professional with a proven track record, excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios.
Overview
17
17
years of professional experience
Work History
Account Manager
Bound Tree
01.2016 - Current
- Manage a territory with over $3 million in annual revenue.
- Cultivate and maintain relationships with key customers in the EMS industry.
- Develop strategic account plans and forecasts to meet sales targets, and drive business growth.
- Conduct regular business reviews with clients to identify opportunities for upselling and expanding service offerings.
Firefighter
City of Hopkins
01.2018 - 01.2024
- Responded to emergency calls and effectively extinguished fires to protect lives and property.
- Participated in ongoing training sessions to stay current on firefighting techniques and equipment operation.
- Provided fire prevention education to the community through public outreach programs.
Server
The Jewish catering company
01.2018 - 01.2024
Inside Sales Account Manager
Bound Tree
01.2015 - 01.2016
- Managed a portfolio of over 100 accounts, generating $1.5 million in annual sales revenue.
- Conducted product demonstrations and presentations to educate clients on features and benefits.
- Managed a portfolio of accounts, monitored sales metrics, and identified opportunities to upsell and cross-sell products and services.
Customer Service Admin
Bound Tree
01.2014 - 01.2015
- Managed incoming customer inquiries via phone, email, and chat, providing timely and helpful responses.
- Processed orders, returns, and exchanges efficiently to ensure customer satisfaction.
- Updated customer accounts and resolved any billing or payment issues promptly and accurately.
Game Advisor
GameStop
01.2008 - 01.2011
Education
BA - Marketing/Sports Management
Capital University
Bexley, OH01.2014
High School Diploma -
Urbana High School
Urbana, OH01.2010
Skills
- Account management
- Customer relationship management
- Effective communication
- Sales forecasting
- Strategic planning
- Contract negotiation
- Data analysis
- CRM software
Accomplishments
- Bound Tree Presidents Club, 2018, 2020, 2021, 2023
- Bound Tree Hulk Award, 2024
- Lifesaving Award, Hopkins Fire Department, 2023
Timeline
Firefighter
City of Hopkins
01.2018 - 01.2024
Server
The Jewish catering company
01.2018 - 01.2024
Account Manager
Bound Tree
01.2016 - Current
Inside Sales Account Manager
Bound Tree
01.2015 - 01.2016
Customer Service Admin
Bound Tree
01.2014 - 01.2015
Game Advisor
GameStop
01.2008 - 01.2011
BA - Marketing/Sports Management
Capital University
High School Diploma -
Urbana High School
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