Theron Maddy
Rhoadesville,VA
Summary
I am a dynamic operations leader with extensive experience at Chick-fil-A, adept at strategic planning and relationship building. Proven track record in enhancing team performance and increasing revenue through innovative process improvements. Skilled in budget management and employee development, fostering a culture of collaboration, continuous growth, and constant communication. Owning and executing different portions of the business allowed me to have a holistic view of the restaurant and accomplish more.
Overview
9
9
years of professional experience
Work History
Dinner Director
Chick-fil-A
Fredericksburg, VA
10.2024 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Facilitated marketing events driving restaurant sales.
Maintenance Director
Chick-fil-A
Fredericksburg, VA
04.2020 - Current
- Monitored building systems and directed preventive maintenance.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Verified building areas were working optimally and kept clean.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Improved facility efficiency by implementing preventative maintenance programs and coordinating repair projects.
- Conducted thorough evaluations of staff performance, offering feedback and opportunities for professional growth within the maintenance department.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Implemented emergency response plans and procedures for facility-related incidents, ensuring a swift and coordinated approach to minimize impact.
- Enhanced safety within the workplace by conducting regular inspections, identifying hazards, and addressing issues promptly.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Supervised employee performance, preventive maintenance, and safety.
- Managed a team of technicians, providing training and guidance to ensure high-quality workmanship in all tasks performed.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Established clear procedures for handling repairs, planning maintenance and completing building updates.
- Optimized workflow by investing in cutting-edge tools and technology that improved efficiency across all maintenance functions.
- Established strong vendor relationships to secure quality products and services at competitive prices, reducing overall expenses.
- Developed budgets for maintenance operations, effectively allocating resources to meet organizational goals and reduce costs.
- Monitored inventory levels of supplies and equipment, maintaining adequate stock to support efficient facility maintenance efforts.
- Increased overall productivity through effective delegation of tasks based on individual strengths and expertise within the team.
Breakfast Director
Chick-fil-A
Fredericksburg, VA
01.2024 - 09.2024
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Serviced guests with food and beverage requirements.
- Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
- Implemented cost-control measures to optimize inventory management and reduce food waste.
- Monitored guest feedback to identify opportunities for improvement and implement necessary changes.
- Maximized profitability by analyzing sales trends, forecasting demand, and adjusting staffing levels accordingly.
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
- Conducted regular performance evaluations for staff members, providing constructive feedback that encouraged growth within their roles.
- Enhanced customer satisfaction by ensuring timely and efficient breakfast service.
- Directed FOH and BOH activities leveraging comprehensive operational data.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Director of Operations
Chick-fil-A
Fredericksburg, VA
11.2023 - 08.2024
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Field Talent Trainer
Chick-Fil-A Corp
King George, VA
11.2023 - 11.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Supervisor
Chick-fil-a
04.2020 - 06.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Implemented cost-saving measures, significantly reducing operational expenses.
Team Leader
Chick-fil-A
Fredericksburg, VA
06.2018 - 04.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Set clear team goals and delegated tasks and set deadlines.
- Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Discovered training needs and provided coaching.
- Fostered strong relationships with key stakeholders through regular updates, maintaining transparency on project status at all times.
- Developed comprehensive training programs to equip team members with the necessary skills for success in their roles.
- Managed high-performing teams to deliver exceptional results on time and within food cost.
Team Member
Chick-fil-A
Fredericksburg, VA
07.2016 - 06.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Associate Degree - Business Management
Penn Foster College
Scottsdale, AZBachelor's Degree - Business Management
Penn Foster College
Scottsdale, AZ2025
High School Diploma -
Faith Baptist School
Fredericksburg, VA2017
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Operations management
- People management
- Project management
- Team management
- Creativity and innovation
- Strategies and goals
- Employee development
- Organizational development
- Goal setting
- Budget control
- Budget management
- Issues resolution
- Negotiation
- Contract and vendor management
Timeline
Dinner Director
Chick-fil-A
10.2024 - Current
Breakfast Director
Chick-fil-A
01.2024 - 09.2024
Director of Operations
Chick-fil-A
11.2023 - 08.2024
Field Talent Trainer
Chick-Fil-A Corp
11.2023 - 11.2023
Maintenance Director
Chick-fil-A
04.2020 - Current
Supervisor
Chick-fil-a
04.2020 - 06.2022
Team Leader
Chick-fil-A
06.2018 - 04.2020
Team Member
Chick-fil-A
07.2016 - 06.2018
Associate Degree - Business Management
Penn Foster College
Bachelor's Degree - Business Management
Penn Foster College
High School Diploma -
Faith Baptist School