Therronia Smith
Baton Rouge,LA
Summary
Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
8
8
years of professional experience
Work History
QA Specialist
Fed Ex Ground
Baton Rouge, LA
07.2022 - 12.2023
- Maintained daily package tracking records
- Managed communication via corporate emails for daily metrics reporting
- Monitored quality of donated and returned goods through careful examination
Shift Leader
Crumbl Cookies
Baton Rouge, LA
04.2022 - 12.2023
- Assisted in training new employees on shift operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
Barista Shift Supervisor
Starbucks
Baton Rouge, LA
12.2015 - 04.2022
- Resolved customer complaints in a polite and professional manner.
- Received payments from customers and returned correct change when necessary.
- Conducted daily shift meetings with baristas to review objectives and customer service standards.
- Ordered products from suppliers when inventory was low or out of stock.
- Maintained a clean and well-stocked work area throughout shifts.
- Provided support during peak hours by running drinks or helping out on the register.
Education
Bachelor of Science - Criminal Justice
Southern University And A & M College
Baton Rouge, LA12-2023
Skills
- Weapons training
- Security assessments
- Database entry
- Spreadsheet development
- Issue Resolution
- Team Leadership
- Self Motivation
Accomplishments
- United States Marine Corps (2019-2022)
Timeline
QA Specialist
Fed Ex Ground
07.2022 - 12.2023
Shift Leader
Crumbl Cookies
04.2022 - 12.2023
Barista Shift Supervisor
Starbucks
12.2015 - 04.2022
Bachelor of Science - Criminal Justice
Southern University And A & M College
Similar Profiles
Victoria BonnerVictoria Bonner
Package Handler at Fed Ex GroundPackage Handler at Fed Ex Ground
Darnelle TreadwellDarnelle Treadwell
ISP DRIVER at Fed Ex GroundISP DRIVER at Fed Ex Ground
Rogelio NunezRogelio Nunez
CDL Truck Driver at Fed Ex GroundCDL Truck Driver at Fed Ex Ground