Najee Sinclair
Houston,TX
Summary
Experienced Bus Operator with a proven 4-year track record at the Metropolitan Transit Authority of Harris County. Known for strict adherence to schedules, safety protocols, and delivering exceptional customer service. Highly skilled in coordinating logistics, managing high-volume merchandise transfers, and ensuring compliance with regulations. Adept at time management and problem-solving, seeking to apply extensive experience and results-driven approach to enhance operations and customer satisfaction in a dynamic new role.
Overview
10
10
years of professional experience
Work History
Bus Operator
Metropolitan Transit Authority of Harris County
Houston, TX
01.2020 - Current
- Implementing safe and efficient driving practices to ensure on-time arrival and passenger satisfaction while navigating through high-traffic areas and adverse weather conditions
- Maintain a positive and professional attitude while providing exceptional customer service to passengers, including assisting with directions, answering questions, and ensuring a welcoming environment on the bus
- Regularly participate in ongoing training and development programs to enhance driving skills, customer service techniques, and knowledge of transit rules and regulations, in order to provide the highest level of service to passengers and promote a culture of continuous improvement within the transportation department
- Completing regular maintenance checks on the bus to ensure its safe operation and addressing any issues promptly to prevent service disruptions and maintain passenger safety
- Regularly inspect and maintain fare collection equipment on the bus to ensure accurate functionality and facilitate smooth transactions for passengers, contributing to an efficient and seamless payment process within the transit system
Logistics Processor
Nordstrom
Houston, TX
10.2019 - 01.2020
- Implement innovative strategies to optimize inventory management and reduce shipping costs, ensuring timely and cost-effective delivery to customers
- Provide input and recommendations for improving cross-departmental communication and collaboration to enhance overall efficiency and streamline logistics
- Facilitate cross-training opportunities for team members within the logistics department to enhance their skills and flexibility, promoting a more efficient and agile workforce
Maintenance Technician
Topgolf
Houston, TX
05.2017 - 09.2019
- Develop and implement cost-effective strategies to optimize the utilization of maintenance resources and minimize operational cost
- Enhance the aesthetic appeal of the facilities by regularly updating and refreshing the design and decor elements, creating a visually appealing and inviting environment for customers
- Collaborate with the events team to ensure that maintenance operations do not interfere with scheduled events and activities at, maintaining a seamless and enjoyable experience for guest
Freight/Receiving Team
The Home Depot
Houston, TX
06.2018 - 01.2019
- Implement optimal warehouse layout strategies to maximize space efficiency and streamline freight and receiving operations
- Utilize data analytics to identify trends in customer purchasing behavior and inventory management, providing insights to optimize product placement and stock levels
- Collaborate with marketing and sales teams to analyze customer feedback and preferences, translating the insights into actionable strategies
Cashier
Central Market H-E-B
Houston, TX
05.2014 - 07.2015
- Maintain a high level of accuracy and efficiency in handling cash transactions to minimize errors and ensure customer satisfaction, setting a positive example for other team members
- Enhance customer experience by providing personalized service to each customer, engaging in friendly conversation, and offering product recommendations based on their preferences and needs
- Consistently demonstrate excellent communication skills when interacting with customers to provide a positive shopping experience and build customer loyalty
Education
Bachelor of Business Administration - Finance
Texas Southern University – Jesse H. Jones School of Business
Houston, TXSkills
- Prioritization Expertise
- Team Contributor
- Problem Resolution
- Bachelor of Business Administration in Finance
- Class B Commercial Driver License
- Troubleshooting skills
- Customer relations skills
Hobbies and Interests
In my spare time, I avidly explore online learning platforms like Coursera and Udemy, immersing myself in courses that enhance my skills and knowledge base. Additionally, I find solace in the serene environment of the Harris County Robert W. Hainsworth Law Library, delving into legal literature to broaden my understanding of the field. Furthermore, I actively engage with various Learning Management Systems, staying abreast of innovative educational tools and methodologies to continuously improve my professional development strategies.
Training
- Leadership Development Program
- Equip to Lead – The Power of Emotional Intelligence
- Time Management Strategies
- Bookkeeper
- HTML, CSS
Timeline
Bus Operator
Metropolitan Transit Authority of Harris County
01.2020 - Current
Logistics Processor
Nordstrom
10.2019 - 01.2020
Freight/Receiving Team
The Home Depot
06.2018 - 01.2019
Maintenance Technician
Topgolf
05.2017 - 09.2019
Cashier
Central Market H-E-B
05.2014 - 07.2015
Bachelor of Business Administration - Finance
Texas Southern University – Jesse H. Jones School of Business
Similar Profiles
Taylor WilliamsTaylor Williams
Police Officer at Metropolitan Transit Authority of Harris CountyPolice Officer at Metropolitan Transit Authority of Harris County
Raymond C. Lenton IIRaymond C. Lenton II
Police Officer, Field Training Officer at Metropolitan Transit Authority of Harris County - METROPolice Officer, Field Training Officer at Metropolitan Transit Authority of Harris County - METRO
Shannon McCulloughShannon McCullough
Bus Operator/ Training Instructor at Metropolitan Transit Authority of Harris CountyBus Operator/ Training Instructor at Metropolitan Transit Authority of Harris County