Thetis Hardy Jr
Colorado Springs,CO
Summary
Senior Information Technology Specialist and Military Veteran with a Secret Security Clearance and 5 years of proven experience in network operations, telecommunications, project/systems testing, and information technology management. Accomplished measurable results by adapting, innovating, and problem-solving while leading a team of 3 in a dynamic, fast-paced environment. Possess a comprehensive background in Windows 7-11, OS, printer management, account management, vulnerability assessments, troubleshooting full NIPR, SIPR and Centrix networks, and implementing complex infrastructures and technical solutions derived from conducting foreign and domestic operations in Augusta, GA, Colorado Springs, CO, and Fort Irwin, CA, Fort Polk and South Korea. Managed risk upon multiple lines to protect assets, property, and equipment valued over $5 million while exceeding the expectations of senior leadership.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Army
05.2020 - Current
- Managed IT infrastructure upgrades, ensuring minimal downtime and seamless integration with existing systems.
- Provide basic troubleshooting and problem resolution proficiencies in the following: Mobile device Hardware from numerous vendors such as Apple, Blackberry, and Samsung mobile devices software operating systems from multiple vendors such as IOS, Android, Blackberry.
- Configure and image server, desktop and laptop computers.
- Administrator MDM accounts directly related to the mobile device such to support of login.
- Download users signing and encryption certs from Purebred and installed them on users device.
- Manager of all mobile accounts for entire BDE on DISA
- Managed and tracked well over 2500 end-users accounts
- Responsible for documenting (Remedy ticketing system) upgrading and replacing hardware.
- Managed, created SIPR accounts for over 400 qualified users
- Centrix Admin who managed and created Centrix accounts for over 150 qualified users.
- Mentored junior team members on advanced troubleshooting techniques, fostering a culture of continuous learning and development within the IT department.
- Migrated legacy systems to cloud-based platforms, enhancing scalability and accessibility while reducing operational costs.
- Installed and configured network printers and other peripheral devices.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Implemented and maintained virtual private networks.
Education
No Degree -
Ranger College
Ranger, TX06.2017
High School Diploma -
LD Bell Highschool
Hurst, TX06.2014
Skills
- Secret SCI Clearance
- Oral Communication- ensure to understanding and clarify of information being relayed
- End-user support
- Device configuration
- Microsoft Office Suite- Use of Outlook, Excel, Teams and Power Point
- Mobile Application Development
- Customer Service
- Leader, capable of manage a small team to achieve a goal of success
- Lifelong learner
- Windows 10
- Ticket management
- Quick Learner
Certification
CompTIA Security+CE (June 2024-2027)
Timeline
Information Technology Specialist
Army
05.2020 - Current
No Degree -
Ranger College
High School Diploma -
LD Bell Highschool
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