Sylvia Ayittah
Sierra Vista,AZ
Summary
Accomplished Information Technology Specialist with over 3 years of information technology support experience. Well-versed in installing and configuring computer systems, diagnosing hardware and software defects and supporting new application roll-outs. Committed to providing efficient, high-quality support. keen to help customers maximize product impact and usability. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
United States Army
Fort Huachuca, AZ
04.2021 - Current
- Provided technical support to users with hardware and software issues.
- Developed and implemented IT policies and procedures.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- · Systems Administrator for Active Directory and Army Training and Certificate Tracking System (ACTCS), Maintaining over 400 accounts.
- Resolved complex problems by troubleshooting hardware and software applications.
- Performed system upgrades to ensure optimal performance.
- Provided training and guidance to staff members on how to use various technologies effectively.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Writes technical reports and constructs briefings for senior executives detailing current operations providing data for the forecasting future organizational IT requirements.
- Accountable for the departments equipment of approximately 1,500 pieces valued over $2 Mil.
Cargo Specialist
US Army
Virginia Beach, VA
10.2016 - 04.2021
- Performed accurate and timely cargo loading and unloading operations in accordance with relevant safety regulations.
- Developed, implemented, and monitored freight shipping processes to ensure efficient cargo transportation.
- Coordinated with vendors, carriers, and customers to arrange for the safe delivery of goods.
- Provided guidance to team members on proper storage techniques for hazardous materials transportations.
- Inspected containers prior to loading to verify condition of packaging material used for securing goods during transit.
- Conducted regular quality checks on equipment used for packing and unpacking cargo items.
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
- Checked import and export documentation to determine cargo contents.
Retail Sales Associate
Rainbow Shops
Alexandria, VA
09.2014 - 05.2016
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Promoted special offers and discounts to encourage additional purchases.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Reported any discrepancies in inventory counts or pricing issues promptly.
Education
Bachelor of Science - Information Technology
American Public University System
Charles Town, WVSkills
- Software Updates
- End-User Support
- Problem-Solving Skills
- IT Service Management
- Task Prioritization
- Network Infrastructure Updates
- Hardware Updates
- Device Configuration
- Information Security
- Security Plus
- Lean Sigma Six Master Black Belt
- TS/SCI Clearance
Certification
- Security Plus
- Lean Sigma Six Master Black Belt
Timeline
Information Technology Specialist
United States Army
04.2021 - Current
Cargo Specialist
US Army
10.2016 - 04.2021
Retail Sales Associate
Rainbow Shops
09.2014 - 05.2016
Bachelor of Science - Information Technology
American Public University System
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