Thiago Carvalhais
Winthrop,MA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Fedex Ground Delivery Driver
The Sheffield Cartage Co
07.2020 - 07.2023
- Improved route efficiency by effectively planning and organizing daily deliveries.
- Enhanced customer satisfaction by ensuring timely and accurate delivery of packages.
- Maintained excellent safety record with careful driving and adherence to company policies.
- Trained new drivers on company procedures, safe driving practices, and efficient route planning techniques.
- Resolved customer issues professionally and efficiently to maintain high satisfaction ratings.
Reservation and Pax Ticket Agent
TAP Air Portugal Swissport USA INC
05.2019 - 03.2020
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
- Streamlined the check-in process for faster boarding times and improved passenger experience.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
- Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
Barback
Earls Kitchen + Bar
09.2018 - 01.2019
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
Assit Manager
Scrubadub Auto
05.2010 - 08.2018
- Maximized return on investment by implementing effective asset allocation strategies.
- Managed risk by conducting thorough due diligence and regular portfolio reviews.
- Enhanced client satisfaction with personalized investment plans tailored to individual goals and risk tolerance.
- Streamlined operations, optimizing the use of technology for tracking and reporting performance metrics.
Education
High School Diploma -
Winthrop High School
Winthrop, MA06.2012
Skills
- Communication and Interpersonal Skills
- Package Handling
- Customer Service
- Vehicle Loading
- First Aid Knowledge
- Route Planning
- GPS Navigation
- Problem Solving
- Training and Development
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Fedex Ground Delivery Driver
The Sheffield Cartage Co
07.2020 - 07.2023
Reservation and Pax Ticket Agent
TAP Air Portugal Swissport USA INC
05.2019 - 03.2020
Barback
Earls Kitchen + Bar
09.2018 - 01.2019
Assit Manager
Scrubadub Auto
05.2010 - 08.2018
High School Diploma -
Winthrop High School
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