Thiago Silveira

1. *Project Planning*

- Define scope, schedule, budget, and required resources.

- Create a detailed action plan.

2. *Team Coordination*

- Assign tasks to team members.

- Ensure consistent communication and alignment across the team.

3. *Risk and Issue Management*

- Identify potential risks and take action to mitigate them.

- Solve problems that may arise during execution.

4. *Quality Control*

- Ensure the work delivered meets expected standards and requirements.

5. *Stakeholder Communication*

- Provide progress reports and updates.

- Align expectations with clients, executives, and other involved parties.

6. *Project Delivery*

- Ensure that the final output is completed as planned and meets all approval criteria.

1. *Business Development & Sales*

- Identified potential clients, presented proposals, and successfully closed deals.

- Built strong client relationships based on trust, transparency, and results.

2. *Project Planning & Management*

- Defined scope, timeline, and resource allocation for each project.

- Coordinated all phases to ensure efficient execution and on-time delivery.

3. *Hands-On Execution*

- Personally executed or supervised the majority of the work to ensure quality and consistency.

- Led teams in high-detail environments where craftsmanship and precision were critical.

4. *Client Communication & Billing*

- Managed all client communications and progress updates.

- Handled invoicing, payment collection, and financial tracking for each project.

5. *Problem Solving & Quality Assurance*

- Anticipated challenges, resolved issues in real time, and maintained the highest quality standards

*Key Responsibilities:*

- Managed all operations of the appliance department, including sales, customer service, and inventory control.

- Led and trained a team of sales associates, ensuring strong product knowledge and exceptional service.

- Oversaw visual merchandising, product placement, and promotional displays to drive sales.

- Maintained accurate inventory, coordinated restocking, and managed vendor relationships.

- Resolved customer concerns efficiently, contributing to high customer satisfaction.

- Analyzed market trends to inform pricing strategies and product selection.

- Collaborated with cross-functional teams on marketing initiatives and in-store events.

*Key Achievements:*

- Consistently exceeded monthly sales targets by 10–15%.

- Improved customer satisfaction scores through better training and follow-up.

- Reduced inventory discrepancies by implementing a new tracking process.

*Key Responsibilities:*

- Assisted customers in selecting appliances based on their needs, preferences, and budget.

- Provided detailed product knowledge and explained features, warranties, and installation options.

- Processed sales transactions and managed financing or delivery arrangements when needed.

- Maintained showroom organization and ensured displays were clean and up to date.

- Followed up with clients post-sale to ensure satisfaction and encourage repeat business.

- Met and exceeded sales goals consistently through excellent customer service and upselling techniques.

- Worked closely with inventory and warehouse teams to ensure timely product availability and delivery.

*Key Achievements:*

- Recognized as a top-performing sales associate for several consecutive quarters.

- Increased average sale value by promoting bundled offers and premium products.

- Built a loyal customer base through personalized service and follow-up.