Thi Bich Ngoc Nguyen
Bryan,TX
Summary
Based on intermediate in Excel, SQL, Tableau, and basic in Python, and Power BI. I believe that I can adapt to the job required, and I'm willing to learn more to improve the weaknesses.
Demonstrates strong analytical, communication, and teamwork skills, carefully in detail with proven ability to quickly adapt to new environments. In addition, with these skills, I pursue the food science industry for the dream of setting up my own business related to new types of vitamin supplements.
Brings a positive attitude and commitment to continuous learning and growth. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level data analyst position. Ready to help the team achieve company goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Heineken Vietnam
02.2018 - 10.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Data Collector
Andora Luxury
01.2019 - 12.2019
- Continuously updated personal knowledge base with latest technological advancements related to the field of Data Collection.
- Collaborated with team members on various projects, ensuring consistent data collection methods and protocols.
- Enhanced data accuracy by conducting thorough field research and collecting precise data points.
- Achieved a high degree of accuracy in all collected data by cross-referencing information from various sources.
Education
MBA - Data Analyst
Houston Baptist University
Houston, TX12.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Microsoft Excel
- Data Collection
- SQL
- Tableau
- Power BI
- Python
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Interests
- Volunteering at community kitchens and food-related charities
- I like trying new recipes and food trends
- Road Trips
- Documenting and sharing travel experiences
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Data Collector
Andora Luxury
01.2019 - 12.2019
Customer Service Representative
Heineken Vietnam
02.2018 - 10.2020
MBA - Data Analyst
Houston Baptist University
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