Thien Nguyen
Wylie,TX
Summary
Experienced Auto Claim Specialist/Auto Weather Catastrophe known for high productivity and efficient task completion. Possess specialized skills in claim investigation, negotiation, and settlement. Excel in communication, problem-solving, and decision-making to effectively manage claims from initiation to closure. Committed to delivering quality service and upholding company standards in all operations.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Auto Claim Specialist
State Farm
Richardson, Texas
01.2024 - Current
- Handled liability decisions with insured and claimant, ensuring quality first contact, timely reserve setting, and efficient settlement.
- Auto Weather Catastrophe: Handling repairable and total loss vehicle with comprehensive loss. Estimate review's with evaluation vehicle value and settle with state’s title compliance and salvage record.
- Claim Processing Efficiency: Streamlined claims processing by utilizing HAART and ECS systems to enhance operational efficiency and improve customer satisfaction.
- Utilized state laws and jurisdiction to manage collision and comprehensive loss claims from initiation to resolution.
- Conducted thorough risk assessments to identify potential issues and ensure compliance with company standards.: Excelled in risk evaluation and documentation accuracy, ensuring all claims were processed within compliance standards and company policies.
- Evaluated complex claims using experience and judgment to make informed decisions.
- Policy analysis: Conducted throughout analysis of policy terms and languages to determine coverage and liability.
- Investigated claims for potential fraud and discrepancies, ensuring thorough documentation and compliance with reporting standards.
Pharmacy Technician
Walgreens
Wylie, Texas
04.2021 - 01.2024
- Assisted pharmacists in preparing and dispensing medications to customers.
- Processed prescription orders using Walgreens pharmacy management software.
- Educated customers on proper medication usage and identified potential side effects to enhance understanding and adherence.
- Educated customers on managing risks associated with medication dosages and side effects.
- Managed inventory through efficient restocking and organization of pharmaceuticals to ensure accessibility and compliance.
- Actively keeping up on HIPPA, medication and customer service courses.
- Trained new pharmacy staff on operational procedures and customer service protocols, fostering a knowledgeable and service-oriented team.
Education
Associate of Science - General Studies
Collin County Community College
Plano, TX 08.2019 - 05.2022
Skills
- Accountability
- Bilingual
- Communication
- Empathy
- Adaptability
- Efficiency
Certification
- AIC - (Associate in Claims) | The Institute |
- General Lines - Property and Casualty License | Texas Department of Insurance |
- All Lines - Adjuster
- CPhT License - Certified Pharmacy Technician
Accomplishments
- Appointed Leader in Chair of Marketing and Communications with 2025 Dallas Chartered Casualty Property Underwriters Chapter. Designing poster canvas for the chapter and promoting benefits to the youth of getting into insurance industry. Collaboration with other leaders from different insurance field and company.
Languages
English
Full Professional
Vietnamese
Full Professional
Timeline
Auto Claim Specialist
State Farm
01.2024 - Current
Pharmacy Technician
Walgreens
04.2021 - 01.2024
Associate of Science - General Studies
Collin County Community College
08.2019 - 05.2022