Summary
Work History
Education
Skills
Projects & recognition
Timeline
Generic

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Morrow,GA

Summary

"To leverage my extensive experience in the field of Property Claims and transition into the dynamic field of Underwriting." By combining my strong analytical skills, attention to detail, decision making skills, and dedication to customer service I am committed to the growth and success of the Underwriting segment while maintaining the highest standard of integrity and professionalism. With over two decades of expertise in assessing coverage, analyzing data, and providing proficient claims solutions, my mission is to apply this knowledge towards ensuring profitable and sustainable outcomes for the organization.

Work History

Auto Total Loss Claim Specialist

State Farm Mutual Insurance
Dunwoody, GA
2020 - Current
  • Read and Interpret policy language across 15 states to apply proper coverage
  • Evaluate claims and provide peer feedback for inaccuracy in claim handling to increase efficiencies for the segment
  • Assist as a peer resource for coverage application with the total loss process
  • Assigned to project team due to high level productivity and quality with total loss
  • Provided coverage for the Team Manager during absences for claim file reviews and EOM activities due to strong communication and presentation skills.

Auto Claim Property Complex Claim Specialist

State Farm Mutual Insurance
Dunwoody, GA
2006 - 2020
  • Investigate liability of auto claims by capturing recorded statements and obtained evidence from necessary involved parties
  • Collaborated with Underwriting and Agents to resolve policy coverage questions
  • Submitted written recommendation of coverage denials for processing to the Team Manager.
  • Reviewed accident report, estimate for repairs and other claim correspondence to conduct a thorough claim investigation
  • Researched and analyzed claims for any inaccuracy or fraudulent misinformation to ensure claims are paid on time and correctly.
  • Determined liability according to applicable laws and coverage provisions.

Auto Claim Processor

State Farm Mutual Insurance
Kalamazoo, MI
2002 - 2006
  • Enhanced performance and team goals by training and mentoring team members
  • Communicated solutions for claims to Team Manager that required additional research
  • Explained and applied proper coverage of the claim per insurance guidelines to involved parties

Claim Support Associate (CSA)

State Farm Mutual Insurance
Kalamazoo, MI
1998 - 2002
  • Assisted first and third parties as the quality first contact fo process the auto initial loss report
  • Assisted parties by transferring calls to proper segment
  • Provided administrative support to claim handlers to lessen claim delays
  • Filed and sent correspondence by mail to appropriate parties

Education

Associate of Arts - General Studies

Kalamazoo Valley Community College
Kalamazoo, MI
05-1998

Skills

  • Accountability
  • Customer focus
  • Reliability
  • Highly resourceful
  • Decision making
  • Relationship Building

Projects & recognition

  • Selected for projects based on strong productivity and quality in assisting various teams.
  • Appointed to assist in auditing claims to ensure correct state tax payments
  • Received multiple Good Act Awards from several Team Managers based customer service, flexibility and being resourceful
  • Earned several Ovations from peers for being caring, flexible, willing to help

Timeline

Auto Total Loss Claim Specialist

State Farm Mutual Insurance
2020 - Current

Auto Claim Property Complex Claim Specialist

State Farm Mutual Insurance
2006 - 2020

Auto Claim Processor

State Farm Mutual Insurance
2002 - 2006

Claim Support Associate (CSA)

State Farm Mutual Insurance
1998 - 2002

Associate of Arts - General Studies

Kalamazoo Valley Community College

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