Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thien Tran

Avondale,AZ

Summary

Dynamic Uber Partner with a proven track record in enhancing driver engagement and optimizing operational workflows. Skilled in route planning and customer service, I consistently improved satisfaction ratings through effective communication and problem-solving. Recognized for maintaining high performance metrics and delivering exceptional service in a fast-paced environment.

Overview

5
5
years of professional experience

Work History

Uber Partner

Uber
07.2021 - Current
  • Coordinated driver-partner onboarding processes to enhance user experience.
  • Managed partner communications, addressing concerns and optimizing engagement strategies.
  • Analyzed performance metrics to identify improvement areas and implement best practices.
  • Streamlined operational workflows, enhancing efficiency in dispatch and route optimization.
  • Conducted regular feedback sessions with partners to ensure service quality and satisfaction.
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Maintained a high driver rating through excellent communication and navigational skills.

Education

Bachelor of Science - Automotive Engineering

Santa Ana College
Santa Ana, California, CA
12.2028

Skills

  • Route planning
  • Time management
  • Customer engagement
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Flexibility
  • Punctuality

Languages

Vietnamese
Native or Bilingual

Timeline

Uber Partner

Uber
07.2021 - Current

Bachelor of Science - Automotive Engineering

Santa Ana College
Thien Tran