Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Thien Vu

Thien Vu

Kissimmee,FL

Summary

Goal-oriented Web Developer with strong commitment to collaboration and solutions-oriented problem-solving. Use various web design software to develop customer-focused websites and designs. Committed to high standards of web design, user experience, usability and speed for multiple types of end-users. Successful at maintaining customer satisfaction through effective customer support. Driven Database Developer with 8 years of proven success designing and implementing database solutions. Analytical and skilled in understanding business problems to develop systems that improve functionality. Talented at working effectively in collaborative and self-motivated environments. Focused Technician considered expert in maintenance services. Demonstrating keen sense of urgency to every customer. Pursuing role where hard work and dedication will be highly valued.

Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Warehouse Worker

Amazon
Orlando, United States
10.2018 - 12.2019
  • Manually transported warehouse materials weighing up to 40 lb pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time
  • Identified inadequate materials and faulty equipment and brought to supervisors' attention
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
  • Alternated goods in inventory by observing “first in, first out” approach to keep shelves organized and properly stocked
  • Processed incoming shipments upon package receipt by scanning boxes and envelopes and using amazon software to update system

Sales Associate

7 Eleven
Orlando, Florida
01.2015 - 12.2018
  • Maintained records related to sales, returns and inventory availability
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Maintained organized, presentable merchandise to drive continuous sales
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Tracked stock using company inventory management software
  • Prepared merchandise for sales floor by pricing or tagging
  • Prepared cash deposits up to $3,000.00 with zero discrepancies
  • Closed over $15,000.00 in sales each year, including preparing contracts and processing order forms
  • Educated customers on promotions to enhance sales
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas

Technician

Jaguar Technologies
Kissimmee, FL
04.2004 - 09.2004
  • Executed diagnostics, troubleshooting and evaluations on coaxial cable
  • Completed all job reports and logs immediately following service calls
  • Set up and perform test activities
  • Maintained quality assurance and customer satisfaction objectives
  • Provide technical training to co-workers and new staff

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
01.2010

Skills

  • Website optimization
  • Content marketing strategy
  • Design patterns and principles
  • Web user interfaces
  • Business analysis
  • Agile workflow processes
  • Network development and administration
  • Technical analysis
  • Software best practices
  • Web development projects
  • Data collection and analysis
  • Operating Systems
  • Programming
  • Audiovisual production and editing
  • Technical support
  • Marketing automation software
  • Troubleshooting
  • Programming Languages
  • Project management
  • Software testing
  • Web development
  • Hardware and software installation
  • Troubleshooting and debugging
  • Software development
  • Computer programming specialist
  • Data management
  • Pallet jacks
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Customer service
  • Warehouse operations

Certification

  • Certification in Java

Timeline

Warehouse Worker

Amazon
10.2018 - 12.2019

Sales Associate

7 Eleven
01.2015 - 12.2018

Technician

Jaguar Technologies
04.2004 - 09.2004

High School Diploma -

Penn Foster Career School
Thien Vu