Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Thierno Ly

Silverthorne,CO

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Sinclairoil. Excelled in high-pressure environments, mastering call center operations and cash management. Leveraged strong communication skills and product knowledge to exceed customer expectations, achieving significant improvements in customer relations and operational efficiency.

Overview

3
3
years of professional experience

Work History

Customer Service Specialist

Sinclairoil
03.2024 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Stocking to ensure all items are available.


Walmart

Cashiers, Entertainment
02.2021 - 05.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Sale specialist

Cashier, Lumber, Customer Service, OPD

Lowes Home Improvment
03.2022 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Online pick up for easier and faster checkout

Education

High School Diploma -

Summit High School
Breckenridge, CO
05.2022

Skills

  • Customer Service
  • Good communication skills
  • Customer Relations
  • Call center experience
  • Cash management
  • Product Knowledge
  • Money handling abilities
  • Order Fulfillment
  • Coordination
  • Reading Comprehension

Languages

French
Native or Bilingual
Spanish
Elementary
English
Full Professional

Timeline

Customer Service Specialist

Sinclairoil
03.2024 - Current

Cashier, Lumber, Customer Service, OPD

Lowes Home Improvment
03.2022 - 05.2023

Walmart

Cashiers, Entertainment
02.2021 - 05.2024

High School Diploma -

Summit High School

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Thierno Ly