PHUOC THI KIM NGUYEN
Mentor,OH
Summary
Hard working , friendly with everyone
Problem solving and eager to learn
Overview
17
17
years of professional experience
Work History
Hair Salon Assistant
Friend of Mom
01.2020 - 08.2022
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
Ticketing Assistant
Flight Travel JSC
05.2016 - 12.2018
- Book and issue ticket for the walk-in guest , service for over 20 agency around Ho Chi Minh city . Book group tour for agency and report everyday for airlines .
- Managed group bookings effectively, coordinating seating arrangements and special ticket promotion as needed.
- Streamlined ticketing operations for increased productivity by maintaining an organized and up-to-date database.
- Enhanced customer satisfaction by efficiently processing ticket purchases and providing accurate event information.
- Collaborated with team members to optimize ticket sales strategies, increasing overall revenue.
Ticketing Assistant
Hantour Travel Agency
05.2013 - 08.2014
Ticketing Assistant
Hoang Phuong Travel Agency
06.2008 - 06.2009
Real Estate Assistant
Family Owned Company
01.2006 - 12.2007
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Cultivated and maintained professional relationships with clients, real estate agents .
- Assisted clients in home staging and overall preparation for real estate sales.process .
Housekeeping Room Attendant
Pacific Hotels
07.2005 - 12.2005
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Education
Vocational College - Hospitality And Tourism Management
Van Lang University
Binh Thanh District , Viet Nam 05.2005
Skills
- Excellent customer service
- Cleanliness and sanitation
Languages
English
Limited Working
Vietnamese
Full Professional
Timeline
Hair Salon Assistant
Friend of Mom
01.2020 - 08.2022
Ticketing Assistant
Flight Travel JSC
05.2016 - 12.2018
Ticketing Assistant
Hantour Travel Agency
05.2013 - 08.2014
Ticketing Assistant
Hoang Phuong Travel Agency
06.2008 - 06.2009
Real Estate Assistant
Family Owned Company
01.2006 - 12.2007
Housekeeping Room Attendant
Pacific Hotels
07.2005 - 12.2005
Vocational College - Hospitality And Tourism Management
Van Lang University
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