Thiopia Goines
Stone Mountain
Summary
Experienced Front Desk Receptionist with 5 years of experience. Excellent communicator with strong interpersonal skills. Able to handle multiple tasks simultaneously and provide exceptional customer service. Proven track record of creating a welcoming and professional environment for guests. Looking to utilize skills and experience to contribute to the success of a reputable organization.
Overview
11
11
years of professional experience
Work History
Certified nurse assistant
Brookdale medical center
01.2016 - 04.2024
- Provided direct patient care, including assistance with daily activities and monitoring vital signs
- Assisted with patient transfers and repositioning to ensure comfort and safety
- Maintained accurate patient records and documented care provided
- Collaborated with healthcare team to develop and implement care plans
- Communicated effectively with patients and their families to address concerns and provide emotional support
- Followed infection control protocols and maintained a clean and safe environment
- Demonstrated empathy and compassion in all interactions with patients
- Participated in ongoing training and professional development to enhance skills and knowledge
Front desk receptionist
Montiefiore Medical center
07.2013 - 06.2016
- Welcomed patients and visitors at the front desk of Montiefiore Medical Center
- Provided excellent customer service by answering inquiries and directing individuals to the appropriate departments
- Managed incoming and outgoing phone calls, ensuring accurate and timely communication
- Scheduled and confirmed appointments for patients
- Maintained the reception area, ensuring cleanliness and organization
- Assisted with administrative tasks such as filing, data entry, and document preparation
- Ensure the reception area is clean and presentable to create a positive first impression for visitors and patients
Education
Diploma -
North gardens high school
Miami Gardens06.2013
Skills
- Customer service
- Teamwork
- Time management
- Problem-solving
- Professionalism
- Attention to detail
Timeline
Certified nurse assistant
Brookdale medical center
01.2016 - 04.2024
Front desk receptionist
Montiefiore Medical center
07.2013 - 06.2016
Diploma -
North gardens high school
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