Thiphaphone Sopha
Derby,KS
Summary
Accomplished Senior Certified Pharmacy Technician from Walgreen's Pharmacy, adept in medication dispensing and insurance billing, leverages problem-solving skills to enhance patient satisfaction and streamline pharmacy operations. Demonstrated success in improving workflow processes and maintaining meticulous records, contributing to a significant increase in efficiency and customer service excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
05.2006 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Restocked automated medication dispensing equipment.
- Answered patients' questions and troubleshot prescription issues.
Education
High School Diploma -
East High School
Wichita, KS05.2005
Skills
- Knowledge of medical terms
- Problem-solving skills
- Immunization Administration
- Insurance Billing
- Insurance Verification
- Medication Dispensing
- Maintaining records
- Knowledge of brand and generic drugs
Certification
- CPhT - Certified Pharmacy Technician
- CPR Certified
- Immunization Certified
Timeline
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
05.2006 - Current
High School Diploma -
East High School