Thi Viet Huynh
FORT WORTH,TX
Summary
Dedicated and accomplished junior in Computer Information Systems at Texas Wesleyan University, leveraging a strong foundation in IT support and customer service to contribute effectively in a professional environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Help Desk
Texas Wesleyan University
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Resident Assistant
Texas Wesleyan University
08.2022 - Current
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
Assistant Manager
Hollywood Nails And Spa
01.2022 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Bachelor of Science - Computer And Information Systems
Texas Wesleyan University
Fort Worth, TX12.2024
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Multitasking
Certification
- Proficient in Office Management, Excel, and Word.
- ITILv4 Foundation certified
- Linux certified
Languages
Vietnamese
Native or Bilingual
Timeline
IT Help Desk
Texas Wesleyan University
01.2024 - Current
Resident Assistant
Texas Wesleyan University
08.2022 - Current
Assistant Manager
Hollywood Nails And Spa
01.2022 - 01.2023
Bachelor of Science - Computer And Information Systems
Texas Wesleyan University
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