Thomas A Bonner

• Assisted in training new employees on proper collection techniques, policies, and procedures.
• Negotiated settlements with delinquent customers in order to resolve their accounts without initiating legal proceedings.
• Participated in departmental meetings to provide updates on team's progress towards achieving goals.
• Reviewed employees' work to check adherence to quality standards and proper procedures.
• Researched customer disputes and complaints related to collections activities and took corrective actions as needed.
• Recruited, interviewed and selected employees to fill vacant roles.
• Resolved customer complaints or answered customers' questions.
• Coordinated with legal counsel to initiate legal proceedings when necessary.
• Maintained accurate records of all collection activities in accordance with company policies and procedures.

• Completed skip tracing efforts to locate individuals that owed our client money
• contacted said persons to collect the debt owed
• requested legal action when necessary
• Trained new employees when needed

• Contacted customers who were running past due.
• Skip-traced customers when needed.
• Ordered repossessions when necessary.
• I trained new collectors on our systems and practices.

Same as above.

• watch & Monitored suspicious individuals
• Apprehend any individual that was suspected of shoplifting
• Filled out incident reports.
• Testified in court when needed.
• Did undercover surveillance on employees suspected of theft?
• Monitor store cameras

• Same as above

• Completed oil changes and basic maintenance of customers trucks
• Ran parts to customers as well as retrieved parts from clients
• maintained the shop