Thomas Acly
Fort Worth,Texas
Summary
Hard-working professional with 10 plus years of customer service experience and a proven knowledge of conflict resolution and customer satisfaction, aiming to leverage my skills to successfully fill the role at your company.
Overview
13
13
years of professional experience
Work History
Store Team Member
Academy Sports & Outdoors
Fort Worth, TX
08.2025 - Current
- Help maintain inventory accurately
- Provide excellent customer service
- Help recover the store upon closing
- Assist in multiple departments when needed
- Help set the ad and bring merchandise to the sales floor
Outbound Sales Agent
Allstate
Fort Worth, TX
04.2025 - 08.2025
- Take calls and call out to customers interested in quotes
- Quote customers on all personal line’s insurance that they are interested in
- Utilize necessary tools to get the most accurate quote
- Advise customers of what best options best suit their needs
- Overcome objections
- Make every bundle offer
- Assume the payment and close the sale
Agency Customer Service Representative
Safeco Insurance
Fort Worth, TX
05.2022 - 02.2025
- Take daily Billing & Policy calls for agents and help guide them to where they can find information
- Operate within set metrics and standards
- Document all changes to customer policies
- Advise agents of any questions they may have regarding their customers policies
Gold Customer Service Representative
Safeco Insurance
Fort Worth, TX
04.2021 - 12.2021
- Take daily Billings & Policy Calls
- Operate within set metrics
- Document all changes to customer policies
- Advise customers of what proper coverage should be applied
- Advise customers of billing expectations
- Make necessary changes to customers policies upon request
- Cross sell different products such as umbrella, motorcycle and watercraft policies
Front Desk & Reservations Manager
WAVES RESORT
Corpus Christi, TX
04.2016 - 03.2021
- Make and confirm reservations
- Keep records of room availability and guests' accounts, manually or using computers
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
- Compute bills, collect payments, and make change for guests
- Review accounts and charges with guests during the checkout process
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- Plan, schedule or supervise the work of other employees
- Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures
- Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection
- Develop and implement policies and procedures for the operation of a department or establishment
- Show, rent, or assign accommodations
- Assign duties to workers, and schedule shifts
- Confer and cooperate with other managers to ensure coordination of hotel activities
- Prepare required paperwork pertaining to departmental functions
- Interview and hire applicants
- Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments
- Coordinate front-office activities of hotels or motels and resolve problems
- Sell and upsell rooms to previous, current, and future guests through means by person, email, or phone call
Merchandising Lead
ACADEMY SPORTS & OUTDOORS
Fort Worth, TX
05.2013 - 03.2016
- Set up the weekly ad for every department
- Provide excellent customer service to all customers
- Reset fixtures and aisles accordingly to corporate standards
- Maintain the image of the store
- Assist other departments when needed
- Place signage and set up displays throughout the store
Education
High School Diploma -
Aledo High School
Aledo, TX06-2010
No Degree - Business
Tarrant County College
Fort Worth, TXNo Degree - Communication Design
University of North Texas
Denton, TXSkills
- 10 Years of Customer Service
- 7 Years of leadership experience
- Creative mindset and goal oriented
- Ability to communicate thoroughly
- Knowledge of Windows and Microsoft Office
- Experience in Sales
- Experience with Phones
- Currently licensed in all 50 states for Personal Lines
Timeline
Store Team Member
Academy Sports & Outdoors
08.2025 - Current
Outbound Sales Agent
Allstate
04.2025 - 08.2025
Agency Customer Service Representative
Safeco Insurance
05.2022 - 02.2025
Gold Customer Service Representative
Safeco Insurance
04.2021 - 12.2021
Front Desk & Reservations Manager
WAVES RESORT
04.2016 - 03.2021
Merchandising Lead
ACADEMY SPORTS & OUTDOORS
05.2013 - 03.2016
High School Diploma -
Aledo High School
No Degree - Business
Tarrant County College
No Degree - Communication Design
University of North Texas