THOMAS ADKINS
Circles USA
Austin,TX
6
years of professional experience
Customer-focused professional experienced in customer service, sales, and event management. Skilled in building strong customer relationships and addressing needs effectively. Strong communication and interpersonal skills enhance service experiences, fostering customer satisfaction and loyalty. Dedicated to continuous improvement and achieving organizational goals through a customer-centric approach.
Work History
Member Experience Concierge Manager
1 Year- Supported Planning and execution of a wide range of member-focused events, including VIP gathering, culinary tastings, holiday events, and corporate gatherings.
- Oversaw daily operations, ensuring exceptional guest experiences and service standards.
- Developed innovative solutions to enhance service delivery and streamline guest requests.
- Collaborated with vendors to coordinate exclusive events, enhancing client engagement and satisfaction.
- Oversaw logistics for large-scale distribution of membership materials, ensuring accurate, timely delivery and a smooth onboarding for members.
Inside sales Representative
8 Months- Achieved daily and monthly inbound and outbound customer contact goals in high volume setting to enhance customer engagement
- Leveraged Salesforce to close sales by identifying customer needs and recommending suitable products and services, contributing to overall sales growth
- Engaged in weekly trainings, 1:1’s, and meetings to enhance skills and contribute to team development
Event Manager
5 Months- Coordinated special events to enhance brand visibility and drive beverage sales
- Drove repeat business through building customer relationships
- Cultivated customer relationships to encourage repeat attendance at events
Conference Concierge
7 Months- Served as primary contact for business groups coordinating facilities and event planning at the hotel for business groups meeting at the hotel for facilities and event planning
- Streamlined requests from groups and individual guests to enhance hospitality experience
- Resolved guest escalations regarding venue issues and service concerns, ensuring satisfaction related to the venue and services provided by the hotel
Sales Associate
9 MonthsInsurance Sales Representative
7 Months- Acted as the first point of contact for inbound insurance sales leads, including appointment setting with salespeople.
- Maintained comprehensive records of customer information and policy sales to support targeted follow-up and enhance client relationships
- Increased sales through targeted customer engagement by recommending policies and add-ons
Education
Bachelor of Arts - Business Administration
Skills
Verbal communication
Event logistics management
Vendor management
Client relations
CRM software proficiency
Event logistics
Attention to detail
Exceptional communication
Customer engagement strategies
Guest relations
Timeline
Member Experience Concierge Manager
Circles USA
08.2025 - CurrentRead More
Inside sales Representative
Get scale
08.2023 - 04.2024Read More
Event Manager
Pecos Pete's
03.2023 - 08.2023Read More
Conference Concierge
Omni Hotels & Resorts
08.2022 - 03.2023Read More
Sales Associate
Bath & Body Works
09.2021 - 06.2022Read More
Insurance Sales Representative
Family First Life
02.2021 - 09.2021Read More
Stephen F Austin State University
Bachelor of Arts from Business Administration
Read More