Michael Procenko

Knowledgeable in the finance industry bringing 24 years of experience. Maintains calm, collected and analytical mindset in high-pressure situations. Achievements include dramatically improving service and management in banking through hard work and disciplined approach to managing communication strategies, risk assessment, and vast knowledge of computer and electronic devices. Top strengths include problem solving, decision making and conflict resolution, and financial forensics.

• Michael Procenko, Contact Center Manager, 01/01/2018, Current, Member Experience Center Manager, Associated Credit Union of Texas, Oversee member service over many channels including phone, email, chat, virtual teller, and more. Responsibilities include aiding members with all product and services offered. Daily practices include electronic services, writing processes and procedures for the department, supervising and coaching staff, scheduling, and department budgets. As a part of the Project Management Team my duties includes researching, implementing, testing, and training on new programs and services. My knowledge encompasses a wide range of the banking industry including a strong expertise of risk assessment, advanced knowledge of computers and electronic devices, and financial forensics., 01/01/2013, 12/31/2018, Personal Banker, BBVA Compass Bank, Assist customers with account opening and maintenance. Advise customers on bank products and services including digital services, lending needs, and investments and securities. Risk assessment for bank and customers., 01/01/2000, 12/31/2013, Relationship Manager for Business Banking, Chase Bank/Bank One, Assist customers with account opening and maintenance, advise customers on bank products and services including digital services, and business lending. I reviewed tax returns, provided loan underwriting, advised on succession planning, provided strategic financial planning for business operations, and credit/debit card processing., 01/01/2000, 12/31/2013, Operations Assistant Manager, Chase Bank/Bank One, Risk assessment for bank and customers, managed branch operations procedures including supervising teller staff and scheduling. I helped mitigate losses to the bank thru implementation of security processes., 01/01/2000, 12/31/2013, Personal Banker, Chase Bank/Bank One, Assist customers with account opening and maintenance. Advise customers on bank products and services including digital services, lending needs, and investments and securities. Risk assessment for bank and customers., 01/01/2000, 12/31/2013, Sales & Service Associate, Chase Bank/Bank One, Teller, handled cash, deposits, cashing checks, taking loan payments, open/maintain new accounts, loan applications, and assist with lending needs., Criminal Justice, Sam Houston State University, 01/01/1996, 12/31/1999, Wide range of banking industry knowledge and experience, Risk Assessment and Management, Computer and electronic devices, Financial Forensics, Creativity, Leadership, Organization, Problem Solving, Team Work, Communication, Dedication, Microsoft Office Suite, 12834 Spruce Circle, Tomball, TX, 77375, (718) 555-0100, robin@example.com
• Robin Zupanc, Paralegal, 01/01/20XX, Current, Paralegal, The Phone Company, Summarize your key responsibilities and accomplishments. Where appropriate, use the language and words you find in the specific job description. Be concise, targeting 3-5 key areas., 01/01/20XX, 12/31/20XX, Paralegal, Trey Research, Summarize your key responsibilities and accomplishments. Here again, take any opportunity to use words you find in the job description. Be brief., 01/01/20XX, 12/31/20XX, Paralegal, Adatum Corporation, Summarize your key responsibilities and accomplishments. Where appropriate, use the language and words you find in the job description. Be concise, targeting 3-5 key areas., A.A. Paralegal Studies, Jasper University, 01/01/20XX, 12/31/20XX, Creativity, Leadership, Organization, Problem solving, Teamwork, 4567 Main Street, City, State, 98052, (718) 555-0100, robin@example.com