Thomas Aglio
Lindenhurst,NY
Summary
Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Extremely knowledgeable in cargo operations with 14 yrs of an International airline background. Thoroughly familiar but not limited to carrier operations
Proficient in Cryogenic and Pharmaceutical business currently assisting the Cryoport and Pfizer accounts
Overview
33
33
years of professional experience
Work History
Branch Manager
Bluebird Express LLC
01.2003 - Current
- Maintained professional customer interactions at the corporate level.
- Assessment of employee performance and developed key strategies for improvement.
- Met deadlines by proactively managing individual and team efforts while building a successful processes.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Resolved various issues impacting sales management and business operations.
- Enhanced customer relations by enhancing the idea to all staff that communication with the customer is the most important concept.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Responsible for all duties of the "Primary TSA Compliancy Officer" including but not limited to training of the IACSSP
- Cold Chain knowledgeable with daily responsibilities to oversee International and Domestic shipments worldwide
General Manager
Cargosave, Inc.
09.1990 - 10.2002
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Formulated policies and procedures to streamline operations.
Education
Dangerous Goods Training -
TDG
Arizona03.2023
Associate of Applied Science - Applied Psychology
Suffolk County Community College
Selden, NY05.2013
Skills
- Branch Operations Management
- Employee Development and training
- Interviewing and Hiring
- Customer Service
Timeline
Branch Manager
Bluebird Express LLC
01.2003 - Current
General Manager
Cargosave, Inc.
09.1990 - 10.2002
Dangerous Goods Training -
TDG
Associate of Applied Science - Applied Psychology
Suffolk County Community College
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