Summary
Overview
Work History
Education
Skills
Certification
Other Skills
Timeline
Generic

Thomas Amarante

Midland Park,NJ

Summary

Attentive Desktop Support Technician with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Desktop Support Specialist

The Rogosin Institute
08.2020 - Current
  • Communicating electronically (and in-person) with desktop users across multiple dialysis units experiencing technical difficulties by troubleshooting and documenting problems.
  • Address user tickets regarding hardware, software and networking using Service Now.
  • Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved using Microsoft Sharepoint.
  • Managed inventory of IT equipment to ensure necessary tools were available when needed.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

Genius- Technical Support

Apple
02.2015 - 08.2020
    • Provided quick and friendly hardware and software service to over 30 customers per day.
    • Repaired or replaced malfunctioning or damaged devices.
    • Certified to repair all Apple Devices.
    • Trained new employees on technical support processes and procedures; answered questions as needed.
    • Transitioned to Apple Phone Support during the pandemic to support customers while the stores were closed.

Volunteer Firefighter

Allendale Fire Department
06.2010 - 01.2022
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.

Education

Bachelor of Arts -

Montclair State University
Montclair, NJ
01.2015

Skills

    • Remote Desktop Support
    • Mac OS Support
    • DHCP Management
    • Mobile Device Management
      • Ticketing System Proficiency
      • Hardware Troubleshooting
      • Customer Service

Certification

  • ACMT Apple Certified Mac Technician
  • ACiT Apple Certified iOS Technician
  • Fire Fighter 1

Other Skills

  • Can drive a manual transmission vehicle.
  • Trained to drive large fire apparatus.

Timeline

Desktop Support Specialist

The Rogosin Institute
08.2020 - Current

Genius- Technical Support

Apple
02.2015 - 08.2020

Volunteer Firefighter

Allendale Fire Department
06.2010 - 01.2022

Bachelor of Arts -

Montclair State University

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Thomas Amarante